17 years debt collection experience as an collections agent, collections team leader & collections campaign manager.

Leading a team of 5 team leaders with with total staff count of 80, working on various clients (Discovery, Homechoice, Virgin Active, NSFAS, Lewis)

Experience

  • Debt Collections Campaign Manager

    at Shapiro Shaik De Fries & Ass.

    June 2014 - at Present

    Gauteng

     Responsible for the development, monitoring and implementation of Collections strategies, driving incremental & step change improvements  Own the day-day relationship with Credit Operations to execute strategies and enable delivery of portfolio Collections performance in line with agreed business plan and service level agreements.  Identify and deliver improvements to the range of account treatment and negotiation options available to operational agents.  Build and develop fully value segmented strategies and processes  Audit, review & document Collections policies, strategies & practices  Deliver detailed financial and behavioral trend analysis, and produce robust projections  Liaise closely with key stakeholders to ensure that Collections Credit Risk requirements are considered.  Manage production of insightful and timely MI to inform Senior Management.  Lead, motivate and develop a team of 4 Collection team leaders, including 80 collection

  • Debt Collections team leader

    at Van De Venter Mojapelo Inc. VVM

    August 2010 - February 2014

    Gauteng

     Ensuring that all agents are logged onto the correct campaign & there are no system problems.  Completing and filling in of leave forms and late arrival/early departure documents.  Assisting agents with queries and difficult debtors.  Monitoring productivity on Avaya monitor /C3/C4 management and provide feedback to Manager hourly.  On the floor coaching and training, Floor walking.  Motivating and counselling collection agents.  Morning daily meetings  Ensuring collection staff follow Call Center Procedures  Ensuring Targets are achieved

  • Debt Collections Supervisor

    at Brooks & Luyt Attorneys

    September 2006 - July 2010

    Gauteng

     Ensuring that all agents are logged onto the correct campaign & there are no system problems.  Completing and filling in of leave forms and late arrival/early departure documents.  Assisting agents with queries and difficult debtors.  Monitoring productivity  On the floor coaching and training, Floor walking.  Motivating and counselling collection agents.  Morning daily meetings  Ensuring collection staff follow Call Centre Procedures  Ensuring Targets are achieved

  • Debt Collection Agent

    at Norton Lambrianos Attorneys

    November 2004 - August 2006

    Gauteng

     Handling Inbound and Outbound calls  Resolving debtor’s queries  Collecting outstanding balances and negotiating payment  Updating debtors payments on Vision  Updating debtors information on Vision

  • Debt collection agent

    at EDCON RCO JHB

    February 2002 - October 2004

    Gauteng

     Handling Inbound and Outbound calls  Resolving debtor’s queries  Collecting outstanding balances and negotiating payment  Updating debtors payments on Vision  Updating debtors information on Vision

  • Data Inspection clerk

    at AC NIELSEN

    March 2001 - January 2002

    Gauteng

     Making sure Data is correct before loading onto systems  Data capturing  General office duties

Education

  • Coaching for Managers

    at Udemy

    2019 - 2019 (1 year)

  • Project Management

    at Udemy

    2019 - 2019 (1 year)

  • Microsoft Excel

    at Udemy

    2019 - 2019 (1 year)

  • Lean Six Sigma Primer

    at Udemy

    2019 - 2019 (1 year)

  • Leadership & People Management

    at Udemy

    2019 - 2019 (1 year)

  • NQF LEVEL 4

    at IFUNDI

    2010 - 2012 (2 years) Gauteng

  • GRADE 12

    at Noordgesig

    1997 - 2000 (3 years) Gauteng

Knowledge and keywords

Languages

  • Afrikaans Native

  • English Native

Hives