Experience

  • Front Desk Receptionist

    at Diplomatic Club

    October 2014 - September 2019

    Baladīyat ad Dawḩah

    Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data. Register guests collecting necessary information (like contact details and exact dates of their stay). Welcome guests upon their arrival and assign rooms. Provide information about our club, available rooms, rates and amenities. Respond to clients’ complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Up-sell additional facilities and services, when appropriate. Maintain updated records of bookings and payments

  • Quality Inspector

    at jazz mirable

    July 2012 - September 2014

    Red Sea Governorate

    Understand customer needs and requirements to develop effective quality control processes. Ensure adherence to health and safety guidelines as well as legal obligations. Ensure the efficient flow of orders from the waiters to the kitchen. Ensure orders are being prepared with the correct priority. Check dishes before delivery for accuracy, presentation and temperature. Deliver orders to maintain fast service. Eliminate obstacles in service and food preparation lines. Approve the right products or reject defectives. Approve or reject raw materials with respect to quality standards. Transfer important information between the kitchen and the wait staff. Handle complaints from clients to preserve the resort’s reputation. Be on the lookout for opportunities for improvement and develop new efficient procedures

  • Sales Consultant

    at Navy diving

    April 2010 - May 2012

    Red Sea Governorate

    Plan and sell transportation, accommodations, insurance and other travel services. Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations. Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers. Book transportation, make hotel reservations and collect payment/fees. Organize travels from beginning to end. Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Deal with occurring travel problems, complaints or refunds. Attend travel seminars to remain updated with tourism trends. Enter data into our software and maintain client files. Network with tour operators. Maintain statistical and financial records. Meet profit and sales targets

Education

  • law

    at Zagazig University

    2008 - 2012 (4 years) Ismailia Governorate

Services offered

  • Front Desk Receptionist

    Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data. Register guests collecting necessary information (like contact details and exact dates of their stay). Welcome guests upon their arrival and assign rooms. Provide information about our club, available rooms, rates and amenities. Respond to clients’ complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Up-sell additional facilities and services, when appropriate. Maintain updated records of bookings and payments

Languages

  • Arabic Native

  • English Native

Hives