I am HONEST & Hard WORKER..

Experience

  • IT Service Desk Speacialist

    at Abu Dhabi Digital Authority

    October 2018 - at Present

    Abū Z̧aby

  • IT Service Desk Team Leader

    at Emirates Driving Company

    November 2015 - September 2018

    Abū Z̧aby

  • IT Technician Support

    at Gurunfulla -Electronic Trading Services

    December 2013 - October 2015

    Dubayy

Education

  • ITILv4

    at Axelos

    2019 - at Present (1 year) Abū Z̧aby

  • Advanced Leadership Build & Mange High Achievement Teams

    at Arab Expert

    2018 - 2019 (1 year) Abū Z̧aby

  • CCNA Routing&Switching

    at Cisco

    2016 - 2019 (3 years)

  • Information Technology

    at University of Science & Technology

    2008 - 2012 (4 years) Khartoum

Services offered

  • Network Engineer

    Troubleshooting and resolving all the problems that coming to the network.

  • Service Desk Analyst

    Analyzing thru emails or calls all the incidents or problems facing the end user.

  • Developer or Service Delivery Manager

    I have the knowledge to handle all the management process thru ITILv4.

  • Hardware and Software Technician

    I can handle most of the type of hardware issues and using the technology providing by any software.

Languages

  • Arabic Native

  • English Negotiation

  • Urdu Elementary

Hives