I Strive To Exceed Guest Expectations

Experience

  • Data Entry Clerk- CID

    at Rotana Hotels

    April 2016 - at Present

    Abū Z̧aby

    • Handle every query in a polite and courteous manner and exceed guest expectations • Ensure guests are greeted by name upon calling as per the Rotana Standard • Maintain an up to date knowledge of the hotel and local services • Maintain an awareness of guest profile through the Opera guest profile system • Complete management’s long distance call vouchers and record them on the traffic sheet • Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls • Assist in the check in and check out if needed during busy operations. • Update the check in, check out and room move in the CID system. • Sending welcome letters to every checked in guests for the day.

Education

  • Diploma

    at Economics

    2003 - 2007 (4 years) River Nile

Services offered

  • Data Entry Clerk- Guest Service

    • Receive each guest call in a professional and friendly manner
    • Maintain effective communication with all related department to ensure smooth service delivery
    • Handle every query in a polite and courteous manner and exceed guest expectations
    • Ensure guests are greeted by name upon calling as per the Rotana Standard
    • Maintain an up to date knowledge of the hotel and local services
    • Maintain an awareness of guest profile through the Opera guest profile system
    • Complete management’s long distance call vouchers and record them on the traffic sheet
    • Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard
    • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
    • Take messages for guests and management as per the required standard.
    • Assist in the check in and check out if needed during busy operations.
    • Update the check in, check out and room move in the CID system.
    • Sending welcome letters to every checked in guests for the day.
    • Prepare F&B daily breakfast report.
    • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
    • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
    • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
    • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

Knowledge and keywords

Languages

  • Arabic Native

  • English Negotiation

Hives