Experience

  • Senior IT Support Specialist

    at Kenana Engineering and Technical Services ltd

    October 2014 - August 2019

    Khartoum

    • Install, configure and maintain computer hardware, operating systems and applications. • Perform Level-2/3 network troubleshooting to resolve issues. • Provide 1L and 2L support for all users incident through all channels. • Define and implement IT Policies, Procedures, and best practices. • Manage all users’ inquiry and incidents through ticketing system, respond, and resolve according to SLAs. • Escalate unresolved Problems to related teams. • Ensure proper recording and closure of all issues. • Installation, configuration and administration of windows server 2008, 2012. • Createing active Directory domain controller services also creating user accounts, groups and OU. • In charge of access control, VOIP, and CCTV. • Maintaining an Asset Database and track changes. • Escalate hardware repairs to third party maintenance • Prepare annual IT budget and carrying out annual IT vendor evaluation. • Prepare weekly/monthly reports for management.

  • IT Support Specialist

    at Ministry of Finance and National Economy

    July 2012 - September 2014

    Khartoum

    • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Install and configure computer hardware operating systems and applications. • Provide support, including procedural documentation and relevant reports.

  • IT Support Engineer

    at Atlas Food Trading Company

    March 2010 - June 2012

    Khartoum

    • Monitor and maintain the computer systems and networks of the company. • Installing and configuring computer hardware operating systems and applications. • Solve technical and applications problems. • Manage ERP Application. • Company website, mail account. • Created and tested new user accounts and changed existing accounts. • Perform basic statistical analyses for sales reports. • Develop graphs, reports, and presentations for the board about the sales. • Generate all types of Reports (Daily, Monthly, Yearly reports).

Education

  • Information Technology

    at University of Khartoum

    2002 - 2007 (5 years)

  • Information Technology

    at University of Khartoum

    2002 - 2007 (5 years) Khartoum

Languages

  • Arabic Native

  • English Conversation

Hives