February 2016 - at Present
Provide professional legal assistance to Italian Doctors, advice and counsel regarding legal rights, obligations and privileges, ensure adequate protection of company’s copyright, trademark and intellectual property rights, interests and objectives.
Possess excellent written and verbal communication skills.
Ability to analyze problems and generate solutions for the same.
In-depth knowledge of legal practices and procedures.
Ability to provide legal and negotiation services for different corporate clients.
Possess excellent management and organizational skills.
Road Assistance Consultant
November 2014 - January 2016
Localization from phone using Google Maps of damaged cars.
First assistance in case of emergency, collaborating with the Police force, Medical team.
Technical assistance in case of damaged cars.
Coordinating tow-truck services in all territory of Italy.
Excellent working knowledge in CRM.
Excellent working knowledge in AS400.
Collaborating with external colleagues in Europe.
Arranging a replacement car in few minutes.
Responsible of giving assistance of English speaker tourist in Italy.
July 2013 - October 2014
Responsible for the growth and development of 20 direct reports.
Disseminate company initiatives, goals and process changes to the team.
Prepare, analyze and manage sales operation through statistical analysis.
Attending monthly training with useful sales tips
Lead sales team to a consistent high level of performance through accountability.
Develop individual performance plans for sales representatives based upon strengths and weaknesses.
Vodafone Italy QA Manager
January 2013 - December 2013
Development and analysis of 20 daily reports..Understand the critical issues in order to maintain a high level of customer satisfaction (above 85%). In my one year in that position i was able to maintain a great customer satisfaction level, above the requirements.I had also the duty to comunicate personally with all the consultants of our company, in order to increase their personal CSI. Generate daily, wekly, monthly KPI analysis . This kind of interpersonal relations with about 600 human resources, gave me a huge background in communication.
Vodafone Italy Consultant
January 2011 - December 2012
Effectively manage incoming calls
Generate sales leads
Excellent working knowledge in CRM.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Excellent in Trouble shooting / Technical query
Direct Sales Agent
May 2008 - July 2010
Responsible for marketing and sales of food products to new and existing customers.
Planned, implemented, and managed individual marketing and sales plans for Tirana neighborhoods.
Utilized human relations, communication, and negotiation skills to market and sell EHW food products.
Responsible for identifying client needs while researching ways to improve the quality of their services.
After a pilot program that i was chosen to initiate, i was able to increase the sales in my area by 100%. After this one year pilot program the company decide to implement it in all the areas.
Hotel Kursaal Rimini
May 2005 - August 2007
Communicate to the guest and provide assistance with their queries.
Co - ordinate with the, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
Serve food and beverage to the guest as per the course of order.
Observes guests and ensure their satisfaction with the food and service.
Promptly respond to guest with any additional request.
Maintaining proper dining experience, delivering items, fulfilling customer needs.
Communicate products and services available at the resort.
Familiarity with basic cooking skills.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
SOGES BAR SRL
June 2004 - January 2005
Interact with customers, take orders and serve snacks and drinks
Assess customers’ needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present bar menu
Check customers’ identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
Stay guest focused and nurture an excellent guest experience
Comply with all food and beverage regulations