Experienced for more than 10 years in Customer Service / Sales . .In-depth knowledge of Law terminology, with the experience on computer system. Excellent in communication with the organizational and interpersonal skills. Native in Albanian and Italian with a excellent English.


  • Consultant

    at Consulcesi Group

    February 2016 - at Present

    Qarku i Tiranës

    Provide professional legal assistance to Italian Doctors, advice and counsel regarding legal rights, obligations and privileges, ensure adequate protection of company’s copyright, trademark and intellectual property rights, interests and objectives. Professional strengths: Possess excellent written and verbal communication skills. Ability to analyze problems and generate solutions for the same. In-depth knowledge of legal practices and procedures. Ability to provide legal and negotiation services for different corporate clients. Possess excellent management and organizational skills.

  • Road Assistance Consultant

    at Teleperformance

    November 2014 - January 2016

    Qarku i Tiranës

    Localization from phone using Google Maps of damaged cars. First assistance in case of emergency, collaborating with the Police force, Medical team. Technical assistance in case of damaged cars. Coordinating tow-truck services in all territory of Italy. Excellent working knowledge in CRM. Excellent working knowledge in AS400. Collaborating with external colleagues in Europe. Arranging a replacement car in few minutes. Responsible of giving assistance of English speaker tourist in Italy.

  • Sales Manager

    at Smart Call

    July 2013 - October 2014

    Qarku i Tiranës

    Responsible for the growth and development of 20 direct reports. Disseminate company initiatives, goals and process changes to the team. Prepare, analyze and manage sales operation through statistical analysis. Attending monthly training with useful sales tips Lead sales team to a consistent high level of performance through accountability. Develop individual performance plans for sales representatives based upon strengths and weaknesses.

  • Vodafone Italy QA Manager

    at Albacall SHA

    January 2013 - December 2013

    Qarku i Tiranës

    Development and analysis of 20 daily reports..Understand the critical issues in order to maintain a high level of customer satisfaction (above 85%). In my one year in that position i was able to maintain a great customer satisfaction level, above the requirements.I had also the duty to comunicate personally with all the consultants of our company, in order to increase their personal CSI. Generate daily, wekly, monthly KPI analysis . This kind of interpersonal relations with about 600 human resources, gave me a huge background in communication.

  • Vodafone Italy Consultant

    at Albacall SHA

    January 2011 - December 2012

    Qarku i Tiranës

    Effectively manage incoming calls Generate sales leads Excellent working knowledge in CRM. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Excellent in Trouble shooting / Technical query

  • Direct Sales Agent

    at EHW GmbH

    May 2008 - July 2010

    Qarku i Tiranës

    Responsible for marketing and sales of food products to new and existing customers. Planned, implemented, and managed individual marketing and sales plans for Tirana neighborhoods. Utilized human relations, communication, and negotiation skills to market and sell EHW food products. Responsible for identifying client needs while researching ways to improve the quality of their services. After a pilot program that i was chosen to initiate, i was able to increase the sales in my area by 100%. After this one year pilot program the company decide to implement it in all the areas.

  • Restaurant Consultant

    at Hotel Kursaal Rimini

    May 2005 - August 2007


    Communicate to the guest and provide assistance with their queries. Co - ordinate with the, kitchen staff, bar staff to ensure smooth operation and guest satisfaction. Serve food and beverage to the guest as per the course of order. Observes guests and ensure their satisfaction with the food and service. Promptly respond to guest with any additional request. Maintaining proper dining experience, delivering items, fulfilling customer needs. Communicate products and services available at the resort. Familiarity with basic cooking skills. Help other areas of the restaurant such as answering telephones and completing financial transactions.

  • Bartender


    June 2004 - January 2005


    Prepare beverages Interact with customers, take orders and serve snacks and drinks Assess customers’ needs and preferences and make recommendations Mix ingredients to prepare cocktails Plan and present bar menu Check customers’ identification and confirm it meets legal drinking age Restock and replenish bar inventory and supplies Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations


  • Bachelor in Law

    at Albanian University

    2013 - 2016 (3 years) Qarku i Beratit

Knowledge and keywords


  • English Negotiation

  • Italian Native

  • Albanian Native

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