Experience

  • Projects and Personnel Coordinator

    at ELECTRODEPOSITOS

    September 2018 - at Present

    Departamento de Managua

    Hired to supervise operational and financial personnel to meet Corporate Service Level Agreements and perform data analysis for budget management. Respond to internal and external HR related inquiries or requests and provide legal and technical Hr oriented assistance. ● Negotiated service contracts and supervised internal administrative operations. ● Maintain records of personnel-related data (payroll, personal information, absenteeism and incidences. ● Support the final stages of all recruitment/hiring processes ● Coordinate training sessions and seminars and assist supervisors in performance evaluation procedures.

  • OPERATIONS COORDINATOR

    at PUNTO FACIL - NESTRIX CORPORATION

    November 2012 - August 2018

    Departamento de Managua

    Recruited to supervise administrative and commercial operations for an online financial services platform. Performed procurement of new equipment and supplies. Elaborated Financial and Performance reports for C-Level management. Supported all recruitment/hiring processes and conducted training sessions and seminars. Managed relations with Client Corporations and other businesses in Central America and the US. ● Coordinated the partnership network growth, after developing a series of customer-focused seminars for prospective business partners, which led to the affiliation of 82 new associates over a period of 14 months.

  • ADMINISTRATIVE COORDINATOR

    at HYTORC NICARAGUA

    March 2010 - October 2012

    Departamento de Managua

    Hired to supervise office and commercial activities to ensure adherence to quality standards, deadlines and commercial contracts. Managed purchases and relations with Suppliers. Elaborated Newsletters to clients containing updates on new products and prices. Documented, tracked and reconciled all customer claims. Scheduled meetings with vendors and sales executives. Provided updated documentation on all general business and technical procedures as requested, to prepare contract bids and service proposals for both public and private institutions. ● Negotiated contracts with 9 different companies and equipment providers, in order to reduce purchase costs which added up to a 4,500 USD annual saving. ● Collaborated in the reduction of active inventory by 11%, from 1,800 to approximately 1,600 items, after implementing a collaborative planning project with the Sales and Logistics department to improve the company´s product delivery procedures.

  • WORKFORCE COORDINATOR

    at SITEL NICARAGUA

    June 2008 - December 2010

    Departamento de Managua

    Recruited to manage shift scheduling and staffing coverage for 2 campaigns with over 200 agents each. Monitored and evaluated call management operations, assisting supervisors and quality specialists with real time data reports. Trained new staff members and supervised interns in collaboration with the HR department. Managed communication and corporate presentations with 4 different Vendor executives and Financial Specialists to review production statistics regarding invoices, accrual/deferral incomes, and other expenses. • Collaborated in the reduction of the site's call average time by 32 % , from 5.65 to 3.80 average minutes, by providing data support and analysis reports to a multi-disciplinary quality task force, coordinating project stages under different time zones, with 7 departments from sites located in India, Mexico, the U.S. and the Philippines.

Education

  • GRADUATE CERTIFICATE

    at UNIVERSIDAD NACIONAL DE INGENIERIA

    2004 - 2004 (1 year) Departamento de Managua

  • BACHELOR OF SCIENCE - INDUSTRIAL SYSTEMS ENGINEERING

    at UIVERSIDAD NACIONAL DE INGENIERIA

    1999 - 2003 (4 years) Departamento de Managua

Languages

  • English Negotiation

Hives