Country Manager - East Africa
at Western Union – Nairobi Kenya
January 2019 - at Present
The Country Manager role is purely a business driver role with the responsibility of driving agent's performance, relationship management, business development, compliance, operations, regional strategy development, analyzing the evolving client needs, tracking competition, developing the regional strategy and executing it across East Africa.
Regional Manager East Africa
at MoneyGram International – Nairobi Kenya
May 2014 - April 2018
The Regional Manager was a business owner role that was responsible for the execution of the business development, marketing, compliance, operations, and strategy execution for the East Africa region covering Kenya, Uganda, Tanzania, Ethiopia, Eritrea, South Sudan, and Somalia.
Strategy Execution Consultant Africa
at McKinney Rogers – Nairobi Kenya
June 2012 - May 2014
The Consultant was to develop and execute a client’s strategy flawlessly, lead change management, financial leadership transformation, and organizational performance. Major Clients handled include Safaricom, KCB Group, Kenya Airways, Communication Authority, Eagle Insurance, CIC Insurance, Liberty Insurance, Heritage Insurance, Radio Africa Group, Kenya Power, Uganda Breweries, Dashen Breweries Ethiopia and Computer Warehouse Group Nigeria
Sales Manager East Africa
at Toshiba Computer Systems Group EMEA, Sandton South Africa
September 2008 - June 2012
Set up the Toshiba East Africa operations supplying high-end laptops, accessories, tablets, Televisions, and Fridges. Launched the distribution networks, retail network and service centers in Kenya, Uganda, Tanzania, Rwanda, South Sudan, and Ethiopia. Responsibilities: • Accountable for the regional P&L and financial reporting • Drive sales productivity, balance sheet and income targets for the business • Establish a product mix with benefits, training, product mix policies, and procedures • Recruit, manage and grow distributors, partners, Telco’s and corporates and end-users • Public relations through group seminars, media training, and online training enrolments • Monitor partner integrity, establish reporting structures and develop anti-grey guidelines • Ensure that the sales and distribution strategy is aligned with the Group model – IT, WhiteGoods and Visuals.
Corporate Sales Accounts Manager
at Zain Kenya (Currently Airtel)
April 2004 - August 2008
Responsibilities: • Stock management. • Customer retention strategies. • Mitigation of risk by credit scoring of clients. • Ensure excellent customer service delivery at the branch. • Develop retention strategies and promotions to reduce the churn rate. • Implementation of distribution strategies to grow sales within designated areas. • Market analysis, customer trends analysis, and monitoring of competitor activity • Manage each segments channel performance and work closely with other Channels • Propose appropriate marketing initiatives, contests and campaigns to aid sales efforts Achievements: • Grew Annual Sales from zero $1.04 million Reason for Leaving: The Toshiba Head of Channels Africa approached me to set-up and set-up the East Africa operation, this represented a significant promotion opportunity from national responsibility to a regional responsibility with a profit and loss responsibility.
Senior Direct Sales Executive:
at Standard Chartered Bank
January 2002 - March 2004
Responsibilities: • Processing of loan applications • Mitigation of risk by the scoring of clients for creditworthiness. • Develop retention strategies and promotions to reduce the churn rate. • Preparation of loan statements for clients and ensuring they dispatched on time. Achievements: • Created a loan portfolio of $0.5M • Maintained a loan book default rate of 2.8% • Opened over 2000 new bank accounts for new clients Reason for Leaving: Approached by Celtel (Now Airtel) to join their sales team.
MBA - Strategic Management
2016 - at Present (4 years) Nairobi
Lean Sigma Six Yellow Belt
at PMI Certification
2017 - 2017 (1 year)
BSC - Degree International Business Administration - Finance Option
at USIU - Africa
1999 - 2003 (4 years) Nairobi
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