Experience

  • Senior Quality Control Engineer

    at Telecom Egypt

    June 2018 - at Present

    Muḩāfaz̧at al Qāhirah

     Working black and white box techniques.  Analyzing the business requirements.  Create Test Scenarios, Test Conditions and Test Suites.  Log issues and tracks them until closure.  Write bug report and test summary report.  Execute user acceptance tests.  Automation testing using Selenium

  • Quality Control Engineer

    at Telecom Egypt

    June 2016 - June 2018

    Muḩāfaz̧at al Qāhirah

     Working black and white box techniques.  Analyzing the business requirements.  Create Test Scenarios, Test Conditions and Test Suites.  Log issues and tracks them until closure.  Write bug report and test summary report.  Execute user acceptance tests.  Automation testing using Selenium

  • IT service delivery Engineer

    at Telecom Egypt

    January 2015 - May 2016

    Muḩāfaz̧at al Qāhirah

    Oversee & responsible of IT operations by instilling Service Delivery concept & Execution for related systems in scope from raising business requests to their completion and Validation in an accurate and timely manner with proper design and configuration from End-End Perspective i.e. bill cycles, customer disputes and reconciliations & IT and Business services.

  • VIP & Complaint technical support specialist

    at Telecom Egypt

    March 2014 - December 2014

    Muḩāfaz̧at al Qāhirah

    Handling all technical problems related to VIP customers.

  • Advanced Technical Support Specialist

    at Telecom Egypt

    June 2013 - February 2014

    Muḩāfaz̧at al Qāhirah

    Handling technical problems related to mail servers, domain, sharing hosting, WIFI venue and static IP.

  • Technical Support Specialist

    at Wasla

    November 2012 - May 2013

    Muḩāfaz̧at al Qāhirah

    Handling technical problems related ADSL customers.

Education

  • ISTQB

    at ESTB

    2018 - at Present (2 years) Muḩāfaz̧at al Qāhirah

  • ITIL

    at AXELOS

    2016 - at Present (4 years) Muḩāfaz̧at al Qāhirah

  • Engineering

    at Helwan University

    2007 - 2012 (5 years) Muḩāfaz̧at al Qāhirah

Knowledge and keywords

Languages

  • English Native

Hives