Experience

  • DIRECTOR OF OPERATIONS - T&D

    at EMSI

    May 2018 - January 2019

    Texas

     Directed the EMSI Exam Training department and drove improvements in Operations by building valuable client relationships, streamlining operational processes and developing training initiatives for quality and performance management purposes. - Spearheaded clinical operations training for mobile specimen collection services for Sanofi Genzyme - Collaborated with the executive team to establish operational and client specific KPI, and develop plans to achieve KPI - Oversaw training content development that addressed client specific service agreement for new hire trainings - Ensured all training materials were developed in alignment with the corporate vision, and operational needs - Ensured all training materials were updated timely, and were user friendly for maximum content retention/adoption

Education

  • CERTIFIED IN HEALTHCARE COMPLIANCE

    at HCCA

    2017 - at Present (3 years) Texas

  • MBA

    at DEVRY UNIVERSITY

    2006 - 2008 (2 years) Texas

Hives