HCL Technologies Poland November 2012 - June 2015Provide hardware / software / network problem diagnosis / resolution via telephone for customers and users Route problems to internal I.M. support staff
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Administer and provide User Access and Exit controls
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions
Head receptionist/Marketing responsible
Pigest Srl October 2010 - September 2012Management of the main social networks, head of communications and customer loyalty, marketing management policy implemented in the structure, looking for new channels of development, management contracts with various tour operators, responsible for managing the hospitality of tourist centre (front and back office).
African Beach Hotel/Village April 2009 - September 2010Customer management tasks front and back office; dealing with bookings by phone, email, fax or face-to-face; preparing bills and taking payments, accounting, customer care, sale of package tours offered by the structure.
Stage in Chartered Accountant's studio
Accountant's studio September 2008 - March 2009Administering payrolls and controlling income and expenditure; auditing financial information; compiling and presenting reports, budgets, business plans, commentaries and financial statements; analysing accounts and business plans; providing tax planning services with reference to current legislation; financial forecasting and risk analysis; dealing with insolvency cases; negotiating the terms of business deals and moves with clients and associated organisations; meeting and interviewing clients; managing colleagues, workloads and deadlines;