Experience

  • Customer Service Representative

    at Blom Bank SAL

    May 2016 - at Present

    Beyrouth

    - Promote banking products and participate in marketing campaigns to create an enlarged customer base - Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction - Be involved in performing some financial related and marketing transactions - Channel complex customer complaints and challenges to the right quarters for effective resolution - Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.

  • Teller

    at Blom Bank SAL

    March 2015 - April 2016

    Beyrouth

    - Handling cash transactions and cash balancing - Promote banking products to customers - Identify customer needs

  • Accountant

    at Butec utility services SAL

    May 2014 - February 2015

    Mohafazat Mont-Liban

  • Sales executive

    at Footmarks S.A.R.L

    July 2012 - March 2014

    Mohafazat Mont-Liban

    - Direct sales and customer service. - Product statistics and order. - Follow up customer's queries and orders.

Education

  • Achieving customers Delight

    at Performance INC

    2018 - 2018 (1 year) Beyrouth

  • Debit and credit cards

    at Blom Bank SAL

    2018 - 2018 (1 year) Beyrouth

  • Legal aspects of banking operations

    at Blom Bank SAL

    2017 - 2017 (1 year) Beyrouth

  • Lebanese Regulations

    at ESA

    2017 - 2017 (1 year)

  • First Aid Training

    at Red Cross

    2016 - 2016 (1 year)

  • Civil defence

    at Civil defence

    2016 - 2016 (1 year)

  • Customer Service

    at Blom Bank SAL

    2016 - 2016 (1 year)

  • Master’s in business administration- Banking and Finance

    at Antonine University

    2014 - 2016 (2 years) Mohafazat Mont-Liban

  • Fraud policy, code of conduct and corporate governance

    at Blom Bank SAL

    2015 - 2015 (1 year)

  • Bachelor’s in business administration

    at Antonine University

    2011 - 2014 (3 years)

  • Financial Assurance, Tax consultancy, financial advisory and business valuation services

    at Semaan, Gholam & Co

    2013 - 2013 (1 year) Beyrouth

  • Official Degree in Sociology and Economy

    at Ecole des Soeurs de la Charite de Besancon - Baabda

    1995 - 2011 (16 years)

Languages

  • English Negotiation

  • Arabic Native

  • French Negotiation

Hives