at Omniwise International Sdn.Bhd
June 2019 - at Present
- Handle multiple projects both government and private sector. - Troubleshoot company assets such as printer, desktop and provide solution for IT issues. - Handle business to business (B2B) for Omniwise. - Inspect and monitor business flow. - Manage employee and handle groups of workers. To develop inter personnel skills with subordinates and find a solution for each issue. - First point of contact for an Australia and Sri Lanka company and becoming the middle person to make sure the process flow between these company are aligned with Malaysia working policies.
at TeleDynamics Global Com.Sdn Bhd
October 2018 - February 2019
- To supervise and monitor project between government bodied and private sector. - Provide forecast and analyst on market in IT sector. - To supply item to our client. - Responsible for Business account development in Telecommunication.
October 2015 - October 2018
• To monitor client services through excellent deliverance. • Capturing all relevant information on clients, systems to ensure that sufficient and accurate information is captured. • To provide RCA and Recommendation to overcome major issues daily. • Participating in regular team meetings / buzz sessions to provide ideas / feedback besides undertaking any administration delegated by the assistant manager(s). • Identifying areas for service, procedural improvement and making recommendations to the assistant manager(s) while working on agreed productivity and quality standards (log-on time, average handling time, average talk-time, first time resolution, customer satisfaction monitors, wrap time). • First points of contact for any issues that can’t be solve. To provide forecast and change the process to ease up client
at Asia E-University
2019 - at Present (1 year)
at Professional Certificate
2017 - 2017 (1 year)