Experience

  • Customer Service Executive

    at Azizi Developments LLC

    November 2017 - at Present

    Dubayy

    After sale, guide clients to complete their Oqood. Collaborating with other departments to ensure the CRM strategy works well for every aspect of the business. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Build sustainable relationships and trust with customer accounts through open and interactive communication. Communicate with customers for due/overdue payments by telephone, email and personal visit. Negotiated to collect balance or full unit amount as advance payment with good discount offer. Assisting clients in making payments into ESCROW account. Skip traced and coordinated with customers to help reduce bad debts.

  • Team Leader

    at Derby Debt Collection

    November 2016 - October 2017

    Ash Shāriqah

    Maximize Cash Collection. Focus on given target and help agent to achieve their targets. Check on agent performance with the help of CRM. Achieve individual target and assist other team members to ensure company target. Ensure timely reporting requirements are met Negotiation with customers through phone and email. Distribute Portfolio in agents. Making bills and sending to bank.

  • Sr Debt Collector

    at Intra Debt Collection

    June 2012 - November 2014

    Dubayy

    Advise customers of necessary actions and strategies for debt repayment. Follow up with the customers, at regular intervals to ensure timely. Maintains records of amounts collected / yet to be collected and able to prepare all related reports, Allocate regular defaulters to the field collectors for the purpose of field collectors and simultaneously follow up and take continuous status from field collectors Monitoring customer account details for non payments, delayed payments and other irregularities and highlight the necessity for any recovery plans / provisioning / write-off

  • COLLECTION OFFICER

    at United Bank Limited

    February 2007 - September 2009

    Punjab

    Performs a variety of routine daily tasks, reviews reports and prepares correspondence. Investigative actions, procedures, and rules to determine feasibility of securing revenue To minimize the delinquent accounts and contain the flow to the next financial Visit debtors in person when telephone conversations are unsuccessful Manage MIS.

Education

  • B.com

    at Punjab university

    2003 - 2005 (2 years) Punjab

Languages

  • English Negotiation

  • Urdu Native

Hives