Experience

  • Enterprise/Solution Architect

    at Telekom Malaysia Berhad

    July 2001 - at Present

    Kuala Lumpur

    Solution & Enterprise Architect April 2016 - Current • Drive, propose, design and advise the establishment of the Enterprise Architecture for Telekom’s Digital Program Initiative • Present the proposed architecture blueprint to be adopted to the management committee members. • Consult, advise and guide other team members to ensure related applications specifications are aligned with the architecture blueprint.

  • Service Level Manager

    at Telekom Malaysia Berhad

    July 2001 - at Present

    Kuala Lumpur

    Service Level Management April 2011 – April 2016 • Drive the review of NOVA and iCP service performance monitoring in RADAR in terms of threshold setting, key business transactions monitored, application availability calculation. • Establish the baseline of threshold level for RADAR to monitor iCP and NOVA service performance. • Completion of IT Operations Report to GIT Management and customers • Negotiate with customers on service level requirements and target setting. • Recommend and drive improvement initiatives. Monitor and track the implementation of IT Operations initiatives • Analyze 'pain' points and propose improvements to the current process on IT Service Operation and Change Management •

Education

  • Master Certificate

    at George Washington University

    2007 - 2008 (1 year) Washington, D.C.

Languages

  • English Negotiation

  • Malay Native

Hives