A talented digital transformation leader & IT professional consultant with more than 17 years of IT and business management experience and a strong vision to develop new projects supporting the integration of digital technology into all areas of business operations.

Experience

  • IT Manager / IT Project Manager

    at Save the Children

    February 2018 - at Present

    Muḩāfaz̧at `Ammān

    • Develop and set up a project management office to manage and support the successful delivery of information technology systems projects within the organization. • Conduct cost-benefit analysis, impact assessments, manage delivery schedules and perform risk assessments to consistently manage IT/IS operational processes. • Communicate and implement the overall direction of the change management processes in addition to controls through impact assessment and documentation. • Manage resources and lead end-to-end analysis, design, and delivery of development solutions and component/ unit testing effort. • Develop and manage the implementation of the procurement (S2P) and inventory management systems. • Design an integrated cost allocation solution. • Lead and manage the IT department’s resources aligned with the organization strategy, IT security policies and risk management framework.

  • Senior IT Manager / IT Project Manager

    at King Hussein Cancer Foundation and Center

    January 2014 - February 2018

    Muḩāfaz̧at `Ammān

    • Worked as an IT Project manager, to facilitate and manage the implementation of the CRM & ERP systems for donation programs, campaigns, events, patient and insurance management. • Developed, designed and created all related extraction, transformation, and load functions (ETL) to support the process of the data migration from the legacy to the new system. In addition to extracting needed reports from the legacy system (Sage CRM/ERP) upon business departments’ requests. • Managed the activities of change management. Including stakeholders’ engagement in the change effort and ensuring they ready to adopt the coming changes, measuring and reporting change progress, assessing business readiness and supporting change adoption. • Developed action plans, schedules, budgets, status reports and other management communications intended to retain and improve the quality of IT provided services’.

  • IT Manager

    at King Hussein Cancer Foundation and Center

    November 2009 - December 2013

    Muḩāfaz̧at `Ammān

    • Managed IT Department operational and strategic planning, including fostering innovation, IT/IS projects, and organizing and negotiating the allocation of IT resources and made recommendations for the improvement and growth of the IT infrastructure and IT systems. • Developed data-driven web applications and found efficient solutions that meet business requirements. Including and not limited to the integration with the online payment gateway services to facilitate and enable receiving online payments. • Provided and managed the network and data security and management of network server processes including and not limited to maintain network firewall policies and employees' INTERNET usage. Additionally, implemented and deployed an IT risk management framework to identify potential problems before they occur. • Developed an IT disaster recovery and data redundancy program and framework with the assistance of external consultants to ensure the continuity of IT systems and services.

  • AutoOne TV

    at IT Manager

    September 2008 - October 2009

    Muḩāfaz̧at `Ammān

    • Managed and support IT infrastructure and security including the data right management services to protect the company's intellectual properties. • Developed a media application system to broadcast mobile short and multimedia messages (SMS/MMS) to TV. Including the integration with the mobile operators' gateway & graphic overlay system (Title Box). • Built and managed internet VPN connection between the operational office and TV broadcast station to maintain and control the TV broadcasting servers remotely.

  • TV Game Show Developer

    at I-One Media Productions

    August 2006 - August 2008

    Muḩāfaz̧at `Ammān

    • Worked closely with game show producers and designers to analyze and understand the requirements prior to the programming phase of the game development. • Developed and delivered three interactive games for well-known channels. • Managed and provided IT technical support, for solving issues, driving enhancements, and improving support for IT infrastructure requirements. Information

  • Information System Consultant

    at Estarta Solutions

    May 2006 - July 2006

    Minţaqat ar Riyāḑ

    • Conducted interviews and performed a business requirements analysis with the clients to develop system specifications documents that support the design of required applications. • Developed training materials and conducted training sessions for assigned system applications to high profile clients. • Performed software configuration, deployment, testing, implementation and maintenance support.

  • Software Engineer

    at Estarta Solutions

    August 2005 - May 2006

    Muḩāfaz̧at `Ammān

    • Developed Microsoft web services and application programming interfaces (APIs) for the integration with internal and external solutions using Microsoft Visual Studio .Net • Performing debugging and unit testing for ASP.NET based application with emphasis on quality and performance • Worked on complex problems and provides highly innovative solutions. • Maintained corporate standards for deploying the technology.

  • Information System Consultant

    at Pan East Tours

    December 2000 - December 2002

    Muḩāfaz̧at `Ammān

    • Maintained and provided technical support for business applications software • Maintained Microsoft Windows server 2000 and 2003 network infrastructure • Provided an IT consultation services to high level management

Education

  • ITIL Foundation V3

    at Save the Children International

    2019 - at Present (1 year) Muḩāfaz̧at `Ammān

  • ICT Emergency Response

    at Save the Children International

    2018 - at Present (2 years) Muḩāfaz̧at `Ammān

  • Leadership Skills

    at Better Business

    2016 - at Present (4 years) Muḩāfaz̧at `Ammān

  • Leadership for managers

    at Dale Carnegie

    2015 - at Present (5 years) Muḩāfaz̧at `Ammān

  • Emotional intelligence

    at Dale Carnegie

    2015 - at Present (5 years) Muḩāfaz̧at `Ammān

  • Conflict Management

    at Genome Training and Consulting

    2013 - at Present (7 years) Muḩāfaz̧at `Ammān

  • Project Management

    at Genome Training and Consulting

    2013 - at Present (7 years) Muḩāfaz̧at `Ammān

  • Web Development using Microsoft .Net

    at COMPUTEACH Training Center

    2005 - at Present (15 years)

  • BA of Management Information Systems

    at University of Petra

    2001 - 2005 (4 years) Muḩāfaz̧at `Ammān

Services offered

  • IT Management

    Manager and direct the IT department

  • IT Project Management

    Initiate and Start up IT infrastructure & system application projects from A to Z. Also this includes projects' related financial management and quality management, in addition to manage the change of the implementation phases to ensure having successful business as usual transition phase.

  • Programming & System Development

    The ability of developing IT systems and solutions that tackle and solve major business's issues. Starting from analyzing the business requirements until defining the requirements considering the best practices on the field, to have the solution live with the required quality level.

    Also and in addition the above, my technical development and programming experiences and skills allow me to build and design solution with a high level of quality for different solution platforms (Web, Desktop and mobile applications).

  • Business process Improvements

    The ability to analyze current business processes available within the organization and conduct a gap analysis to identify process that need some improvement to be aligned with popular best practices available in global industries.

Languages

  • Arabic Native

  • English Negotiation

Hives