at Al Futtaim Motors
October 2019 - at Present
• Communicate and update the customers regarding the status of the car according to the service they have opted for. • Point of contact for timely updating the customer regarding the status of their car. • Implementing changes necessary in order to meet Customer’s expectations and adherence to timelines • Follow up by calling the customer wherever necessary. • Identify and escalate issues to the service advisors in order to provide a hassle-free experience to the customers. • Communicating all operating updates and issues at department meetings. • Assisting the service advisors team during the entire phases of the car service. • Communicate customer issues with the Relationship management team and devise ways of improving the customer experience, including resolving problems and complaints.
at Saudi Union for Operations and Mainttenance
July 2017 - October 2018
Minţaqat ar Riyāḑ
• Recruit and deploy manpower as per client expectations • Point of contact for any client escalations • Implementing changes necessary in order to meet client expectations and adherence to timelines • Maintaining highest levels of customer satisfaction by deploying the right resource and anticipating any challenges • Communicating all operating updates and issues at department/client meetings. • Assisting the sales team during new business acquisition. • Organize periodic customer satisfaction surveys • Arrange client visits along with Senior Management where necessary • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
Guest Services Supervisor
at Senator Pine-N- Peak
October 2013 - May 2017
Srīnagar - Jammu and Kashmīr
• Inducting and training new members of the staff. • Supervising the Front Desk operations and ensure the homely ambiance for the customers. • Maintaining the record of availability of rooms. • Ensuring the bill payment has been made. • Ensuring the health and hygiene standards have been maintained as per the industry norms. • Ensuring all safety and emergency procedures have been implemented in accordance with the accident prevention policies of the company. • Responsible for Anticipating and intervening in all incidents of guest dissatisfaction and making attempts to satisfy all such guests, within hotel policy. • Ensuring timely deliverance of essential commodities • Maintaining a detailed knowledge about the hotel's services and hours of operations. • Answering queries regarding rates and availability. • Prevent abuse or destruction of the Hotel property