Experience

  • Technical Support Engineer

    at Softrasys S.A.L.

    February 2018 - at Present

    Mohafazat Mont-Liban

    - Supporting client on GPS system as Hardware and Software - Reporting clients’ issues and following up with concerned team

  • IT Coordinator

    at Galleria Hotel

    August 2016 - August 2017

    Beyrouth

    - Support users’ issue and report to manager - Manage System and Network (Applications, Access points & IP phones, Etc…)

  • Customer Service Representative

    at Alfa Telecom

    August 2013 - March 2016

    Mohafazat Mont-Liban

    - Receive the clients’ complaints and offer them solutions and answers their queries - Provide the management with recommendations to enhance the services’ quality - Report clients’ cases and issue to concerned team

Education

  • MBA - Human Resource

    at Lebanese International University

    2017 - at Present (3 years) Beyrouth

  • Ethical Hacking

    at IT Grammar

    2019 - 2019 (1 year) Beyrouth

  • CCNA Collaboration

    at IT Grammar

    2017 - 2017 (1 year) Beyrouth

  • CCNA Security

    at IT Grammar

    2017 - 2017 (1 year) Beyrouth

  • CCNA Routing and Switching

    at IT Grammar

    2016 - 2016 (1 year) Beyrouth

  • Computer and Communication Engineer

    at Universite Antonine

    2010 - 2015 (5 years) Mohafazat Mont-Liban

Languages

  • English Negotiation

  • Arabic Native

  • French Conversation

Hives