I am very interested in web development, digital marketing, automation processes and cloud computing (Salesforce). I work well as an individual contributor or a part of a team. I manage my workload effectively to meet and exceed project deadlines, while easily adapting to changes on the fly.

Experience

  • Business Automation Consultant

    at ECHO Technology Solutions

    May 2019 - at Present

    California

    Before I was promoted my focus has turned to marketing automation tools and ECHO’s marketing strategy. I was promoted to Business Automation Consultant and I become a member of the internal client success team. I have implemented Pardot and created a new ECHO’s website (phase 1). I am ECHO’s Pardot product owner and I am actively working on Pardot marketing strategies such as engagement programs, gated content, newsletter, etc. As a Business Automation Consultant, I am working actively with 6 to 10 clients where I act as PO on some of the projects. This role is similar to the Salesforce Consultant role with few differences because I am working on other things too. I am doing different types of work for clients such as Salesforce Consulting, Salesforce Implementation, Salesforce Administration, Data migration from other platforms to Salesforce, Different App Integrations, and Building different automated processes.

  • Lead PMO

    at ECHO Technology Solutions

    May 2017 - at Present

    California

    As Lead PMO (Project Manager Office) I am acting as JIRA/ConnectWise admin and I am in charge of all project opening and closing procedures. Moreover, I am familiar with SCRUM and KANBAN agile methodologies.

  • Software Developer

    at ECHO Technology Solutions

    May 2017 - May 2019

    California

    I was an integral part of ECHO’s Software Development team not only as a Software Developer but also as QA expert and lead PMO (Project Management Office) personnel. I have been working on a number of Salesforce implementation and migration projects as well as implementing different Salesforce related integrations such as Pardot, Marketing Cloud, Conga, MailChimp, WebMerge, DocuSign, Formstack, etc. Moreover, I was part of a team on dozen of software development projects mostly as a Salesforce administrator, front-end developer, and QA analyst.

  • Intern

    at ECHO Technology Solutions

    November 2016 - May 2017

    California

    In the first two months as an Intern, I was mostly learning Salesforce and getting used to the company’s processes and methodology. Moreover, I was onboard on a few projects and I started contributing to different company projects.

  • Freelancer

    at Home

    April 2016 - May 2017

    Federation of Bosnia and Herzegovina

    As a freelance dig their brand awareness through digital content design. I was involved in web design, branding, graphics solutions, advertising (social and digital marketing), etc.

  • Educator

    at Association “NAŠ GLAS”

    July 2016 - January 2017

    Federation of Bosnia and Herzegovina

    This was a UN WOMAN project where I worked as an educator of information systems.

  • Support engineer

    at Digital Agency "PYXIS"

    June 2015 - April 2016

    Federation of Bosnia and Herzegovina

    was in charge of web development and design, SEO optimization, social marketing, hosting maintenance, analysis of the market, planning new projects and targeting new clients. This was a service contract where I gained a lot of experience and I did a dozen of projects.

Education

  • Master program: Strategic IT Management

    at Faculty of Economics, Sarajevo

    2015 - at Present (5 years) Federation of Bosnia and Herzegovina

  • Salesforce Certified Pardot Specialist

    at Salesforce

    2018 - 2018 (1 year)

  • Salesforce Certified Pardot Consultant

    at Salesforce

    2018 - 2018 (1 year)

  • Salesforce Certified Platform Developer I

    at Salesforce

    2017 - 2017 (1 year)

  • Salesforce Certified Administrator

    at Salesforce

    2016 - 2016 (1 year)

  • Bachelor of Science, Information Systems

    at University of Buckingham

    2009 - 2013 (4 years) Buckinghamshire

  • Bachelor of Science, Information Systems

    at Sarajevo School of Science and Technology

    2009 - 2013 (4 years) Federation of Bosnia and Herzegovina

Languages

  • English Negotiation

  • Serbian Native

  • Bosnian Native

  • Croatian Native

  • Turkish Conversation

Hives