• Payroll and HR Customer Delivery Specialist

    at Alight Solutions Europe

    March 2018 - May 2019

    Województwo Małopolskie

    • Worked in Payroll procedures, employment benefits, payroll, telephone and email support for the employees of EMEA clients • Provided support on how to use the online HR portal system • Used analytical skills to combine different sets of data to investigate daily issues • Switched priorities quickly when things change and focus on new goals • Performed HR transactions related to company sponsored benefits, Onboarding, LOA, PTO,PILOH observing SOP and maintained compliance with confidentiality and the EU GDPR • Entered and analyzed data into SAP and WD, prepared documents relating to Employees contracts • Analyzed the work flow amongst the domains to improve the process; Investigated more complex cases and raised issues to management to prevent potential escalations • Used SAAS, the Cloud, Salesforce, Workday, SAP, Outlook, Excel (Macros, Formulae, Conditions)

  • English Language Instructor

    at Berlitz English Centre

    April 2018 - February 2019

    Województwo Małopolskie

    • Prepared and ran English classes for both General/ Business, and Legal English • Followed the centre learning cycle per lesson using target language only in class • Updated PEDCARDS on daily bases, and reported attendance • Prepared period students grades report and feedback to both students and centre

  • Customer Relations Advisor in English/ Arabic

    at City of Burlington

    May 2011 - October 2016

    Województwo Małopolskie

    • Worked with immigrants arriving in Mississauga, who required language assistance in various issues • Assisted in translation of documents in Arabic to English, having in mind the effect of different dialects • Attended government agencies with clients, such as: courts, civil services, clinics, police and housing • Received an excellent credit and recognition from the City of Mississauga for services rendered • Did on-Demand phone interpreting for doctors, and other health institutions • Met targets assigned by management and achieved 98% customer satisfactory in a survey


  • Certified General Accountant Accreditation Courses

    at Institute

    2010 - 2011 (1 year) Ontario

  • Accounting Diploma

    at College

    2002 - 2004 (2 years) London

  • Bachelor of Arts in English Language

    at University

    1987 - 1991 (4 years) Muḩāfaz̧at Baghdād


  • English Native

  • Arabic Native

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