Experience

  • Team Leader

    at Absa Call Centre

    March 2016 - at Present

    Gauteng

    Coaching and Mentoring Reporting KPI Feedback Performance Review Progress Review for bottom performers

  • Team Leader

    at Telkom Mobile

    June 2012 - March 2016

    Surrey

    Coaching and Mentoring Conflict Management Calibration Session Remote Call Listening Service Observation

  • Call Centre Consultant

    at Aegis Bpo Holdings

    September 2010 - May 2012

    Gauteng

    Answering incoming calls Responding to emails Conducting Live Chats Sending statements to clients Ordering mobile devi

Education

  • Certificate in Call Centre Management

    at Intec College

    2017 - at Present (3 years)

  • Certificate in Call Centre Management

    at Intec

    2017 - at Present (3 years)

Languages

  • English Native

Hives