Experience

  • Director Senior Innovacion y Productividad de procesos

    at Walmart Mexico y Centroamerica

    September 2017 - at Present

    Distrito Federal

    Leading the implementation of Walmart’s global productivity practices in workforce management, In Store supply chain, analytics, logistics, financial reports and process improvement, deployment of mobile technologies and the use of analytics dashboards to control action plans; as well the direct training of Lean Six Sigma methodologies, generating savings in excess of 13 million USD in the last 6 years. Responsible for the development of better operation practices with the simplification and automation of processes with an E2E approach.

  • Subdirector de Productivida de Procesos

    at Walmart Mexico y Centroamerica

    June 2013 - September 2017

    Provincia de San José

    Leading productivity initiatives in the areas of logistics, operations, work force management and performance measurement for operations in Central America. Along with that, coordinate project monitoring initiatives, and training on topics of Lean and Six Sigma.

  • Continuous Improvement Director

    at Dole Fresh Fruit

    September 2012 - June 2013

    Provincia de San José

    Lead of the automation process of the business services using BPM tools to generate savings and improve process speed up to 19%. Was also head of the migration process for global software systems using financial methodologies to ensure savings and mitigate risk to the operation.

  • Central America Process Improvement Lead

    at BAC Credomatic

    October 2009 - January 2012

    Provincia de San José

    Got $12 million in savings for the 2010 and 2011 periods, training and mentoring lean six sigma projects. Also worked as an advisor in Operational Risk and fraud preventing projects. Lead the trainning of more than 150 Green Belts and coached all of the improvement projects for the Central American Region.

  • CRM Project Lead

    at BAC Credomatic

    June 2006 - October 2009

    Provincia de San José

    Leader of the implementation of CRM culture and software developing of multi channel campaigns and new electronic models for service in the web or other alternate channels. Redesign of processes in order to be prepared for the automation using technology to enhance cross selling and the understanding of customer preferences in order to offer more focused services

  • Chief Operations Manager

    at Grupo TLA

    April 2003 - June 2006

    Provincia de San José

    Improved process for 3PL services speeding up receiving and managing of skus in the order of 25%. Improved operations in Kimberly Clark DC increasing outbound speed in the order of 15% and generating savings in excess of $400 K a year. Served as member of the WMS implementation team in the process analytics team for the retail clients.

Education

  • AD2 Programa de Alta Direccion

    at IPADE Business School

    2016 - 2016 (1 year) Provincia de San José

  • Certified Lean Retail

    at ADEN Business School

    2015 - 2016 (1 year) Provincia de San José

  • MBA Finanzas

    at Instituto Tecnologico de Costa Rica

    2012 - 2014 (2 years) Provincia de San José

  • Black Belt Six Sigma

    at General Electric

    2006 - 2008 (2 years) Provincia de San José

  • Certified Quality Engineer

    at ASQ / PXS

    2004 - 2005 (1 year) Provincia de San José

  • Certified Quality Engineer

    at PXS / ASQ

    2004 - 2005 (1 year) Provincia de San José

  • Ingeniero en Produccion Industrial

    at Instituto Tecnologico de Costa Rica

    1995 - 2001 (6 years) Provincia de Cartago

Languages

  • Spanish Native

  • English Negotiation

Followers (2)

Hives