Experience

  • Receptionist-telemarketer

    at Vector Marketing

    May 2018 - August 2019

    Ponce Municipio

    • Overcame objections using friendly, persuasive strategies. • Escalated concerns or problem calls to management staff. • Answered questions with knowledgeable responses. • Evaluated strengths and weaknesses of candidates through effective screening processes. • Communicated with potential hires to provide clarity on expected tasks, compensation and policies. • Monitored hiring market and potential executive candidates. • Posted positions through approved recruitment channels. • Facilitated new hire orientation and scheduling.

  • HR Assistant

    at Cooper Vision

    June 2014 - January 2015

    Juana Díaz Municipio

    • Communicated with potential hires to provide clarity on expected tasks, compensation and policies. • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. • Took messages and provided information about company processes, hours and requirements. • Reviewed job applications to identify, vet and recommend optimal candidates. • Completed human resource operational requirements by scheduling and assigning employees. • Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution. • Maintained work structure by updating job requirements and job descriptions for all positions.

Education

  • Industrial/Clinical Psychology

    at PUCPR

    2013 - at Present (6 years)

  • Social Sciences

    at UPR-MAYAGUEZ

    2008 - 2013 (5 years) Mayagüez Municipio

Hives