Experience

  • Account Manager

    at Securitas Security Services, USA

    January 2011 - at Present

    San Juan

    Supervised security operations, team performance, training. Managed teams of 70 up to 95 resources, supervisors Security Command Center Operators, updated security procedures, developed training programs, emergency situations, risk management, customer-quality service stressed teamwork. Reduced turnover,retained motivated staff for nearly 6 years, managed incident reports took recommended appropriate follow up actions. Security Command Center Operator's trainer, ensured the resourceful operation of the CCTV, access control, fire alarm, incident management systems and Security Control Center monitoring systems, security operations oversight, prepared power point presentations for senior management, maintained and extracted reports from data bases.

  • Operations Supervisor

    at Guardsmark

    July 2000 - December 2010

    San Juan

    Supervised daily security operations, team performance, payroll billing and training, improved operational excellence. Direct client interaction on site. Managed and retained teams up to 170 staff, supervisors and a Security Command Center on peak operation season. Analyzed and updated all security procedures, developed training programs covering emergency situations, risk management, customer and quality service skill. Reduce turnover by maintaining retention and motivation of staff for nearly 2 years, managed incident reports and took recommended appropriate follow up actions. Security Command Center dispatcher’s trainer and trainee, ensuring the resourceful operation of the CCTV, access control, fire alarm, incident management and Security Control Center daily operations, prepared power point presentations for senior management reports.

  • Custom Protection Officer

    at Wackenhut Puerto Rico Inc

    August 1999 - July 2000

    San Juan

    Supervised a team comprised of 37 Security staff, worked as liaison, schedules, payroll billing and security operation overview. Performed outstanding security service coordination, designed proper identification of the fire prevention and protection system, to identify accurate devices locations for faster emergency response, improved response performance. Access control system updates, e-mail for security staff and coordination of client’s VIP support, recognized for excellent quality and customer service, won numerous customer support awards, personal commendations from client.

  • Acting Security manager

    at Professional Systematic Security

    August 1994 - August 1999

    San Juan

    Dramatically reduced 50% of persistent losses, improved security strategies, planning, theft prevention, and physical security measures, developed and implemented security systems for company new plant start up. Reduced theft and virtually eliminated internal discrepancies, winning cooperation from internal and external units and deploying solutions along with audit departments for operations areas of opportunities, building access, personal clearance, employee training and safety. Designed security processes, structural and emergency evacuation plans, maintained excellent work related relations with over 600 union workers, mitigating and successfully eliminating conflicts.

  • Security Officer

    at Yauriel security

    March 1995 - October 1996

    San Juan

    Provided protection service to DEA-SAC Office and FEMA Disaster Recovery Center in San Juan Puerto Rico, through the General Service Administration office (GSA) and the Federal Protection Service office, with expert qualifications. On FEMA Disaster Recovery Center maintained custody of Federal Government Property and Asset protection, assisted visitors, government employees and damaged Home and Business Owners to process government assistance from Hurricane Georges Key Contributions Selected to provide protection services to the Office of the DEA Special Agent in Charge (SAC) and obtained the highest GSA qualifications scores, recognized for attention to details to escort DEA SAC in and out of office premises and building. Coordinated with local, state and federal agencies for SAC office services

  • Security Officer

    at United State Marine Corps Security Force Company

    August 1989 - May 1991

    South Carolina

    Participated in Desert Shield, Desert Storm tours. Performed duties as the sergeant of the guard, successfully directed a team of marines in accomplishing an outstanding delivery of service for the custody of USA sensitive post and assets, performed duties as a team and squad leader, Armory custodian, weapons and small arms expert, Scribe and took accountability of government valuable information and assets, Enforced Military Base laws, rules and regulations Rank E– 4. Honorable Discharge

Education

  • Computerized Information System/BA

    at Universidad de Turabo

    2011 - 2013 (2 years) Gurabo Municipio

  • Safety for Managers Terrorism Counter Action, Difficult People, Terrorist Attack and Response, Joint Critical Infrastructure FEMA coalition

    at USMC, Private Industry

    1988 - 2010 (22 years) South Carolina

  • Tactical defense for Police Officers

    at Puerto Rico Juyitzu Academy

    2000 - 2000 (1 year) San Juan

  • Safety for Manager and Supervisors

    at PROSHA Academy

    1994 - 1994 (1 year) San Juan

  • Security Officer

    at USMC Security force company

    1988 - 1989 (1 year) California

  • Certificate Computer Programming

    at Advanced Computers and Electronic College

    1981 - 1981 (1 year) San Juan

Languages

  • Spanish Native

  • English Native

Followers (1)

Hives