Experience

  • Problem Manager

    at BT ROC

    July 2018 - at Present

    Budapest főváros

    Responsible for reactive and proactive problem management at British Telecommunication Duties:  Managing proactive and reactive problem records through their lifecycle  Cretating root causes analyses  Preparing and managing reports  Cooperation with incident management and network engineering to identify and resolve issues.  Performing trend analyses to identify options for proactive troubleshooting  Participate to review sessions with customer to discuss ongoing issues, activities  Liaising with multiple stakeholders to manage cutomser requests, issues, process improvements

Education

  • Cisco ICND1

    at BT ROC

    2019 - 2019 (1 year)

  • ITIL® Advanced Service Transition Certificate

    at ITIL

    2018 - 2018 (1 year) Budapest főváros

  • Six Sigma Yellow Belt

    at ITSH

    2017 - 2017 (1 year) Budapest főváros

  • ITIL® Advanced Service Operation Certificate

    at ITIL

    2016 - 2016 (1 year) Budapest főváros

  • ITIL® Foundation Certificate

    at ITIL

    2014 - 2014 (1 year) Budapest főváros

  • Bachelor's degree

    at University of Kaposvar

    2002 - 2006 (4 years) Somogy megye

Languages

  • Hungarian Native

  • English Negotiation

  • German Conversation

Hives