Experience

  • Head of Client Experience (Asia Pacific)

    at OANDA

    January 2019 - at Present

    Singapore

    Responsible for the overall productivity and service quality of the Client Experience team Develop and implement on-going trainings to ensure superior product knowledge and strong understanding of all product offerings for all client-facing personnel so as to deliver positive client engagement outcomes Cultivate and sustain a work environment that motivates high performance; improve client satisfaction, increase client engagement and eliminating pain points in processes

  • Forex and CFDs Sales Specialist

    at OANDA

    April 2014 - December 2018

    Singapore

    Responsible for the sales and sales support activities to prospective clients through conversion of leads into live trading accounts and the management of the account opening process Consistently follow up with all newly traded and existing clients with a focus on account upgrade to deliver high value solutions and increase the overall assets under management (AUM) for the company Participate in OANDA marketing activities, promotional campaigns and educational seminars for new account acquisition and referrals from existing clients

  • Account Manager

    at GFT Global Markets Asia Pte. Ltd.

    April 2011 - December 2013

    Singapore

    Responsible for all aspects of the sales and after-sales process through qualifying of leads and conversion of prospective clients into live trading accounts, and increasing account equity and trading volume of existing clients Selling and cross-selling GFT products and services through conducting of training seminars and trading platform demonstrations to prospective clients and reactivation of dormant accounts Assist with new product rollouts and special projects to generate new businesses by participating in exhibitions and tradeshows

  • Senior Sales Associate

    at Colliers International

    January 2010 - March 2011

    Singapore

    Market properties in Australia, New Zealand and the South-East Asia region Provide consultative services for all property-related matters

  • Senior Sales Associate

    at HSR International Realtors Pte. Ltd.

    January 2007 - December 2009

    Singapore

    Handle the sale and leasing of public housing, private and commercial properties Assist clients with all aspects of the sale and purchase process such as management, lettings and finance

  • Sales Executive

    at Golfers’ Network Pte. Ltd.

    January 2002 - December 2006

    Singapore

    Handle the sale of golf products and co-ordination of golf lessons Responsible in the day-to-day operations of the golf pro shop and driving range at Seletar Base Golf Club

Education

  • Bachelor of Business Administration

    at University of New Brunswick, Canada

    2008 - 2009 (1 year)

Hives