Experience

  • Jr Fraud Analyst

    at Booking.com BV

    February 2019 - at Present

    Provincie Noord-Holland

    Investigating abuse, health and safety cases through to completion regarding partners, guests and staff; Handling escalations and incidents, communicating with internal and external stakeholders while being the main point of contact (i.e. PR, Legal, Customer Service, Finance, Partner Services); Creation of formal and detailed written reports explaining the findings of completed investigations Analysing safety topics to identify trends and proposing appropriate solutions to deal with safety issues; Using automated tools to analyse various data and detect market trends Training and improving education by sharing outcomes of analyses related to abuse trends and patterns to relevant stakeholders Investigating partners’ suspicious behavior like commission avoidance, fake reviews, flushing bookings and competitor cases, according to detection methods/tools and on request

Knowledge and keywords

Languages

  • Dutch Native

Hives