• Sales Order Analyst

    at Synopsys Global Kft

    April 2014 - at Present

    Budapest főváros

    •Handling complex software sales orders and contracts for the regions supported by Hungary, obtaining all necessary approvals and validate based on internal policies •Preparing and update sales orders via SAP •Ensuring compliance to all company and business policies, preparing internal audits to make sure quality requirements are met •Pinpointing any possible discrepancies and work for a solution with the responsible team or department •Strong working relation with Revenue Recognition, Revenue Accounting, Sales, Sales Support, Legal •Export compliance, making sure US, EU and Hungarian export law is followed •Obtaining necessary export documentations from Sales / Customers and preparing for external audits performed by the Export Office •Participating in projects for acquisitions and data testing for system upgrades, registering discrepancies and failures •Managing the customer database, validating and approving any change requests submitted by Sales

  • GM Account – Team Leader

    at EDS Hungary Ltd

    June 2011 - at Present

    Budapest főváros

    •Motivating and leading the team of 20 Customer Care Consultants in achieving team/individual KPIs •Ensuring excellent levels of quality and professionalism are delivered in every customer contact •Reporting to Operations Manager by exception if KPIs are not reached •Developing action plans if KPIs are not reached •Working with Quality and Training Supervisors to identify training needs and implement training/development plans for team members •Performing/coordinating quality assessments for team members in the areas of telephone calls, correspondence, case management and system usage •Keeping in contact with recruitment agencies, coordinating assessment centers for the •Responsible for team’s daily service delivery to meet Key Performance Indicators in call capture, correspondence, quality and attendance. •Creating reports of daily/weekly performance using different reporting tools

  • Service Request Manager

    at BT Hungary

    September 2011 - April 2014

    Budapest főváros

    • Responsible for creating proposals for change requests including pricing and technical solution for the Nordics • Communicate with Sales and Sales Engineers, get information needed to be able to produce proposals within agreed SLA’s in order to meet customer expectations • Creating orders for accepted proposals and uploading them into the system • Interface with the Sales and Service Delivery Department when any required information is needed for successful delivery. • On-the-job training for new hires, monitoring their progress, providing feedback on a daily basis

  • Information Security Analyst

    at Citi Bank Hungary

    June 2011 - September 2011

    Budapest főváros

    • Reviewing and handling incoming access requests from system users globally • Keeping internal KPIs • Making sure audit requirements are met

  • Customer Service Representative

    at EDS Hungary Ltd

    June 2006 - March 2009

    Budapest főváros

    •Handling customer queries and complaints •Keeping contact with GM departments and retailers


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