Customer Sales and Service Reprisentitive
June 2015 - at Present
Province of the Western Cape
• Handling of disgruntled passengers. • Investigating baggage claims. • Issuing of insurance confirmations. • Answering phone calls and giving information to passengers as per their travel plans • Informs clients by explaining procedures; answering questions; providing information • Using airline's computer system for checking flights, fares, and new updates • Correct errors in ticket purchases. • Handling questions, complaints, and inquiries from customers politely and discreetly • Instructing customers on using company website and mobile application for information • Taking customers' information and feeding in the computer systems and making reservations • Resolve issues in a timely manner and escalate customers in need of further help • Handling passenger rights claims for SWISS international Air Lines (EU Regulation 261/2004 • and Montreal Convention) • Processing airline post flight payments • Issuing of various rewards, vouchers and refunds. • Issuing of invoices.
Knowledge and keywords
Southern sotho Elementary