• Claims Consultant

    at MultiChoice

    December 2019 - at Present


     Customer Service Management  Maintain customer service levels  Assisting internal staff, end-users and agency’s with -transactional queries and any insurance processing issues  Resolve queries via telephone, live chat, and email correspondence  Escalating compliance related queries  Process the required number of claims as set out in performance agreement  Set targets and deadlines to achieve operational efficiency, quality and optimal call centre service levels  Assist sales department to reach target.  Attend to claims from start to finish.  Training new employees that will join our team on claims and work  Operations.  Load all claims within set timeframes.  Manage claims in terms of claims SLA  Prompt handling and feedback on complaints (internal & external)


  • Long term insurance

    at Forward train excellent

    2019 - at Present (1 year)

  • Long term insurance

    at FORWARD personal and business excellence institute.

    2019 - at Present (1 year)

  • regulatory exam

    at Moonstone

    2017 - 2017 (1 year)


  • English Native