Experience

  • Human Resource Assistant

    at Dutch Foundations and Concrete Processing, L.L.C

    August 2018 - at Present

    Dubayy

    Involved with nearly all programs and services that relate to company’s human resources division. My main task, which is often decidedly administrative in nature, involves documenting grievances, terminations, absences, performance reports, compensation and benefits information. Daily job duties and responsibilities includes creating and distributing documents, maintaining computer system by updating and entering data, compiling data, analyze results and preparing spreadsheets for the HR Coordinator.

  • Digital Support Representative (SXF)

    at Offsourcing Philippines

    April 2018 - June 2018

    Davao

    Communicate customers through live chat or email to answer questions, solve problems, and troubleshoot. Carefully listen to the customer’s question or complaint before following protocol in order to resolve their issue or answer the question. Thoroughly document each customer’s question or problem as well as the resulting answer or solution.

  • Team Leader/RS Team Lead (UBER)

    at VXI Global Holdings, Inc.

    August 2016 - January 2018

    Davao

    Setting targets for both individuals and the team through quick huddles. Measuring the performance of both members and team, and provide feedback using various types of coaching tactics. Helping to optimize procedures utilized on each chats/calls handled. Finding ways to motivate team members, strengthen will and eagerness to show up and excel. Ensuring all team members adhere to company policy, e.g. attendance. Updating, and preparing performance reports for the Operations Manager.

  • Quality Assurance Analyst (ATT, UBER)

    at VXI Global Holdings, Inc

    June 2013 - August 2016

    Davao

    Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics.

  • TECHNICAL SUPPORT (ATT)

    at VXI Global Holdings, Inc.

    July 2012 - June 2013

    Davao

    Handle customer requests for payments, activations, upgrades and other services. Address and resolve customer technical concerns, promptly. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Maintain up-to-date knowledge about ATT products and services. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell ATT products and services to customers.

Education

  • Bachelor of Science in Information Technology

    at Holy Cross of Davao College

    2008 - 2018 (10 years) Davao

Languages

  • English Negotiation

  • Tagalog Native

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Hives