Experience

  • Senior EMEA Quality Analyst

    at Cognizant

    June 2017 - at Present

    Województwo Małopolskie

    - Performing quality audits to verify conformance to processes - Providing feedbacks to Agents via meetings and reports - Analysis French Team work through audit performance reports and daily production analysis - Influencing Team strategy recommending controls or changes in operators Team for its success

  • Senior IT Analyst – Shift Lead

    at HCL Technologies

    January 2015 - May 2017

    Województwo Małopolskie

    - Backup of the Team Leader - Weekly reports for Clients - Queue and Backlog Manager, Internal Team's activity reports, Drafting templates for the Team, Training new agents - Participation to Change Advisory Board meetings as representative of the Service Desk - Providing hardware / software / network problem diagnosis / resolution via telephone for customer's end users - Providing technical support and monitoring day to day operations of Network Operation Center. - Monitoring all event/outages/issues thoroughly until services return back to normal

  • Assistant to Member of Parliament

    at Yann Galut, Deputy at Assemblée nationale

    July 2013 - September 2014

    Centre

    - Drafting: notes, amendments to bills, press releases, correspondence and blog content - Community management - Media and Public relations - Running district files - Representation of the Deputy to ceremonies and meetings with local institutions, trade unions, associations or citizens

Education

  • Master of Arts, Public Careers and Political Professions

    at University of Versailles-Saint-Quentin

    2011 - 2013 (2 years) Île-de-France

  • Bachelor of Laws, Law

    at University of Orléans

    2008 - 2011 (3 years) Centre

  • Bachelor of Science, Chemistry

    at University of Orléans

    2005 - 2008 (3 years) Centre

Languages

  • French Native

  • English Negotiation

  • Polish Conversation

Hives