Experience

  • Area Manager - Service

    at Tata motors

    January 2014 - at Present

    Karnāl - Haryāna

    • Business development, Service Planning to increase spare share, service share, to achieve overall targets. • Customer retention- speedy redresses of customer complaints/grievances, developing a System to minimize grievances through root cause analysis with maintaining Lead time. • Analyzing & compiling Monthly Reports & trends on Service plans. • Conduct CSI score improvement Activities • Suggesting and Implementing Service Promotional Schemes based on market study and regional analysis/ requirement • To give technical support and satisfaction to the customers about the products on customer quarries. • To discuss the new problems generated in field with R&D and give the solutions to the technicians • Keep a status of Overall Satisfaction and CRI • Conduct BCSI & DCSI survey of a particular region • Involvement in Dealer events

Education

  • Bachelor Of Engineering

    at Mechanical

    2006 - 2010 (4 years) Kollam - Kerala

Languages

  • Arabic Native

Hives