Experience

  • Volunteer

    at United nations

    August 2019 - October 2019

    Beyrouth

    1) Assess the financial situation of poor families by filling a survey. 2) Report back the gathered information to the project supervisor along with notes on the needs of each family.

  • Restaurant manager

    at Urban Eat Sal

    May 2017 - May 2019

    Beyrouth

    Manage and oversee the entire restaurant operation Deliver superior guest services Ensuring guest satisfaction Plan and develop guest loyalty programs Plan new and update existing menus Plan and develop the overall restaurant marketing strategy Participate at local food events Respond efficiently to customer questions and complaints Organize and supervise shifts Manage and lead staff Hire new employees Training and evaluate staff performance Estimate consumption, forecast requirements and maintain inventory Manage restaurant supplies Control costs and minimize waste Nurture a positive working environment Monitor operations and initiate corrective actions

Education

  • Ping Pong customer service coaching

    at wydner coaches

    2019 - 2019 (1 year) Beyrouth

  • Shepherd program for managers

    at wydner coaches

    2019 - 2019 (1 year)

  • Bachelor in banking and finance

    at BAU

    2015 - 2018 (3 years) Beyrouth

Languages

  • Arabic Native

  • English Negotiation

Hives