I have managed to build my career in team management. I love working with people and providing excellent customer service, not only to customers but employees as well, after all, they are important as well.
Payments Team Leader
at Projects Abroad
May 2017 - at Present
Province of the Western Cape
Process credit card payments of our clients via PayPal Responsible for processing payments, ensuring they are authorised and issued in a timely manner. Update our global database and relevant offices once the payment has been taken Chase and remind clients to pay their fees Put travel insurance in place for our clients and assist in answering any queries related to insurance add ons or policy details Checking PayPal Reports and Pay Simple reports Undertake additional flexible tasks that involve visa fees, loading of visa permission groups and assistance with destination specific checklists as relevant Consulting and updating the debtors report Answer questions from staff and clients about invoices and payments Provide personalized customer service of the highest level at all times. Facilitate the hiring and training of new team members Bolster morale with team members and ensure to communicate any necessary information.