Hala will bring her extensive experience along with the right attitude and character . Her passion is people and their success, and she prides herself in expecting the best from both self and others.She has developed management-level experience in cultural tourism, hospitality and special events.

Experience

  • Hospital Liaison Senior Officer

    at International SOS

    June 2019 - at Present

    Muḩāfaz̧at al Qāhirah

    • Responsible for researching, tracking and reporting on developments of the project • Oversee, coordinate and monitor activities to ensure that policies and procedures are properly implemented and followed • Maintain good rapport with medical staff, physicians and other stakeholders. • Communicate patient needs to facilities to ensure facilities are prepared for admission and set forth a smooth, positive transition for patients and families • Mediation and dispute resolution • Adhere to and comply with all company policies, procedures, the established guidelines, laws and regulations • Supervise PSO’s to assist the patient with a seamless transition from the hospital to home • Serve as liaison between International SOS and other members of the Health Care team, when required • Serve as an educational resource for PSO’s, hospitals and healthcare professionals

  • Travel Department Head

    at elvesapp.com

    December 2017 - May 2019

    Muḩāfaz̧at al Qāhirah

    Understanding and anticipating client needs and travel preferences Resolving client complaints Ensuring accurate and timely presentation of clients’ travel documentation Actively contributing at meetings with Team Leaders to keep them abreast of clients’ accounts Sharing information with Travel Staff and Team Leaders to ensure an united, consistent, and professional approach to client account management Ensuring that all client account information is up to date Analyze situations and determine the best course of action Help employees improve and identify their needs for training. Leading and directing employees in addition to providing opportunities for ongoing development Ensures employees have appropriate training and other resources Maintain trustworthy relationship with travel agencies and vendors Provide excellent customer service to clients by assessing their needs, meeting quality standards, and striving for client satisfaction

  • Travel Consultant and Relocation Adviser

    at Free Lancer

    September 2007 - March 2017

    Minţaqat ar Riyāḑ

    Appropriately guide and consistently provide tailored consultation to the customer Determining clients’ needs and suggesting suitable travel packages Providing clients with suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares Stay abreast of the latest Riyadh trends including new restaurant openings, events, shopping, and museums Assist VIP and high profile guests with preparation of activity itineraries and ground transportation Coordinate with Front Office and Housekeeping to ensure VIP & high profile clients’ preferences are consistently met Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs Researching destinations and keeping up to date with travel industry news Organizing all travel plans from date of departure to the end of the trip Creating and maintaining electronic records of clients and their preferences

  • Executive Assistant to Country Manager

    at Buhler AG

    January 2003 - March 2007

    Muḩāfaz̧at al Qāhirah

    • Arranging extensive travel arrangements • Organizing meetings and functions • Managing diaries to avoid conflicts and to maximize efficient use of own and manager’s time • Researching, booking and co-ordination of all company conferences and events • Ensuring internal enquiries are dealt with as quickly as possible or re-direct them to the necessary department • Screening and organizing information, calls and correspondence for the Branch Manager, including review of e-mail for priority issues • Resolving all possible questions and problems including independently taking or coordinating the appropriate actions • Traveled locally and globally when needed • Attended extensive training for 12 weeks at head office in Uzwil, Switzerland

  • Project Coordinator & EA to CEO Chourbagy

    at CHOURBAGY TURNAROUND PROJECT

    January 2000 - January 2003

    Muḩāfaz̧at al Jīzah

    Scheduling, implementing, testing and delivering the developed internal and external documentation and problem solving Assisting with daily operations and project organization including project management and progress monitoring Communicating daily with CHOURBAGY staff in order to ensure timely delivery of quality products and services Supporting management and staff, coordinating and scheduling meetings and assisting with projects Preparing files and maintaining records throughout the life of the project in accordance with CHOURBAGY records management Composing and preparing confidential and routine external correspondence, reports, agendas, notices, and other department forms and documents Arranging travel plans and itineraries and compiles documents for travel-related meetings Manages the office & daily operations and works with outside service providers to recommend cost savings improvements, when necessary Supervises the Administrative Assistant/Receptionist

  • Executive PA, to the R/M Eastern Mediterranean

    at TNT Worldwide Express

    January 1999 - January 2000

    Muḩāfaz̧at al Jīzah

    • Setting up meetings and conferences, taking minutes and reminding, tracking and follow-up of assigned tasks • Preparing drafts for the manager to edit • Editing copies prepared and typed by others • Consulting reference sources to obtain information desired by the manager • Participating actively in meetings including chairing of meetings • Reading, signing, and sending out executive correspondence • Extracting information from various sources for the manager’s use • Settling all travel plans for the regional managers • Supervising other employees • Scheduling the regional managers Agenda • Composing invitations and mailing them out

Education

  • Bachelor

    at Helwan University

    1986 - 1990 (4 years) Muḩāfaz̧at al Qāhirah

  • Bachelor

    at Cairo University

    1980 - 1984 (4 years) Muḩāfaz̧at al Qāhirah

Languages

  • Arabic Native

  • English Native

Hives