I am an intelligent, hardworking, energetic, dynamic, motivated, ambitious gentleman who is highly committed, self driven, honest, analytical, team player with good decision making, research and reporting skills, ability to work under minimum supervision, good customer care, administrative.
at Samsung Gulf Electronics
September 2017 - at Present
• Coordinate sales team by managing schedules. • Handling all correspondences and updating of CRM. • Handling calls from customers in regards to company products and promotions released. • Helping in preparation of quotations, pro forma invoices and other formalities. • Administrative / secretarial support. • Coordinating with warehouse team and update on stock reports. • Filing important documents and communicating relevant information. • Preparation of Reports, documents with respect to Business Proposals. • Ensure the adequacy of sales-related equipment or materials. • Store and sort financial and non-financial data in electronic form and present reports. • Handle the processing of all orders with accuracy and timeliness. • Inform clients of unforeseen delays or problems in deliveries. • Monitor the team’s progress, identify shortcomings and propose improvements.
at GULF AGENCY COMPANY
December 2015 - July 2017
• Provided general administrative support to the management and staff team. • Under took general administrative duties which included general word processing, filling copying and faxing. • Handling incoming / outgoing calls, correspondences & Emails • Ordering of equipment, materials and office supplies. • Under took and assisted in recording, processing of invoices, receipts and payments as required and instructed. • Prepared contracts for suppliers as advised by high management. • Arranging meetings relating to core operation of Gulf Agency Company. • Arranging hospitality, courier services and purchase supplies to ensure the smooth running of organization on day to day as required. • Provided Administrative support for the matters related to the premises & operations like maintenance contracts, expenses claims, security, alarms, opening, insurance and transport.
at STATE WIDE INSURANCE CO
November 2013 - December 2015
• Meeting and greeting clients and visitors to the office. • Welcoming guests and voicing of State Wide Insurance when answering calls at the beginning. • Typing documents and distributing memos. • Handling incoming / outgoing calls, correspondences and filing. • Scheduling appointments to meet respective key accounts. • Organizing and managing business travel, itineraries, and accommodation for managers and traveling staff. • Monitoring inventory, office stock and ordering supplies as necessary. • Raising of purchase orders and invoice tracking. • Creating and modifying documents using Microsoft Office tools. • Involvement in social media implementation. • Maintaining internal systems for timesheets, expense reports, CRM and client invoicing • Coordinate updates of the Monthly Report to the Managers and Board of Directors. • Handling requests for information and data.
CUSTOMER CARE EXECUTIVE
at SHARAF DG
September 2014 - September 2015
• Send order acknowledgement to the customers providing them with a proposed delivery date. • Handling incoming & out going calls and emails • Administrative support. • Handling Customer inquiries often involve some form of complaints. • Review the returns of (Delisted/Damaged/Defected) products from the customers and take necessary action. • Follow-up on payments and receipts on out of warrant items. • Interacts with a company’s customers to provide them with problems to address. inquiries regarding products and services. • Coordinate with various departments to resolve all technical and operation issues. • Analyze customer inquiries and assist for all services offered by organization and ensure resolution for any of the inquiries and concern.
BA BUSINESS ADMINISTRATION
at KAMAPALA INTERNATIONAL UNIVERSITY
2010 - 2013 (3 years) Central Region
DIPLOMA IN ACCOUNTS
at KAMPALA INTERNATIONAL UNIVERSITY
2008 - 2010 (2 years) Central Region
at KAMPALA HIGH SCHOOL
2004 - 2006 (2 years) Central Region
Knowledge and keywords