Experience

  • Front Office Supervisor

    at HOTEL BOUTIQUE VILLA MAKASSAR

    August 2019 - at Present

    Marrakech-Tensift-Al Haouz

    • Produce excellent Client Servicing scores and well-trained staff by focusing on management from the Lobby. • Recruit, manage and develop technical level of the Front Office Team. • Assign duties and shifts to Reservation and Front Office Staff. • Ensure that all Font Office Employees are properly trained, knowledgeable and provided excellent Client Service. • Coach and counsel Employees to ensure adherences to Hotel policies, standards and procedures. • Collaborate with staff in the development of various initiatives designed to assist in meeting customer service goals; • Coordinates the weekly staff meeting that addresses any outstanding issues and records the minutes as well as record the Agenda; • Implementation of Guest history database procedures to get optimal feedback when needed. • Maintain a day to day monitoring of Checking and Checkout procedures. • Have Night Audit database procedures well executed providing a Client Account with no errors.

Education

  • MBA

    at Sup de Co

    2013 - 2016 (3 years) Marrakech-Tensift-Al Haouz

  • English for Business

    at KIC OXFORD SCHOOL

    2013 - 2013 (1 year) Marrakech-Tensift-Al Haouz

Languages

  • Arabic Native

  • English Negotiation

  • French Native

Hives