Experience

  • Field Service Manager

    at Offgrid Electric Tanzania Ltd

    October 2018 - at Present

    Arusha Region

    Main duties are to implement company service strategy through management of efficient service infrastructures of retail shops and field teams, Assign work to officers to carry out products installations and providing ongoing product servicing , Manage and monitor timeous and efficient delivery of services to customers, Conduct field evaluation and spot checks to evaluate efficiency of field service officers, Provide training and coaching intervention to retail and field service team to maximize service offering to customers, Monitor customer satisfaction score, Perform analysis to mine data to understand customer behaviours and geographical differences to input into improvement of service offering, Identify and assess risks to business and input into formulation of risk mitigation strategies , Oversee weekly inventory reconciliation for flagship stores.

  • Branch's Manager Business Development

    at CRDB BANK PLC

    January 2015 - April 2018

    Rukwa Region

    Main duties are Cross sell all banking products, collection of market intelligence information local competition, products and level of service, Going out and interact with bank’s clients, developing , building and maintaining long term relationship with all segmented customers by listening to them, problem sharing and joint solution finding, create customer experience, Maintain SME, Personal loan and Corporate loan database, Front end loan monitoring & supervision, Monitoring branch business growth, Responsible for PAR and NPL of the Branch in retail loans, Preparation of short term and long term marketing strategies, Preparation and presentation of department annual budgets, Preparation and implementation of marketing/selling campaigns, Leading Deposit mobilization teams.

Education

  • Higher Diploma in banking

    at Milpark Business School- South africa

    2013 - 2016 (3 years)

  • Higher Diploma in banking

    at Milpark Business School-South Africa

    2013 - 2016 (3 years)

  • Bachelor of Arts in Economics

    at University of Dar es salaaam

    2005 - 2008 (3 years) Dar es Salaam Region

Services offered

  • Business Development Manager

    Main duties are Cross sell all banking products, collection of market intelligence information local competition, products and level of service, Going out and interact with bank’s clients, developing , building and maintaining long term relationship with all segmented customers by listening to them, problem sharing and joint solution finding, create customer experience, Maintain SME, Personal loan and Corporate loan database, Front end loan monitoring & supervision, Monitoring branch business growth, Responsible for PAR and NPL of the Branch in retail loans, Preparation of short term and long term marketing strategies, Preparation and presentation of department annual budgets, Preparation and implementation of marketing/selling campaigns, Leading Deposit mobilization teams.

  • Field Service Manager

    Main duties are to implement company service strategy through management of efficient service infrastructures of retail shops and field teams, Assign work to officers to carry out products installations and providing ongoing product servicing , Manage and monitor timeous and efficient delivery of services to customers, Conduct field evaluation and spot checks to evaluate efficiency of field service officers, Provide training and coaching intervention to retail and field service team to maximize service offering to customers, Monitor customer satisfaction score, Perform analysis to mine data to understand customer behaviours and geographical differences to input into improvement of service offering, Identify and assess risks to business and input into formulation of risk mitigation strategies , Oversee weekly inventory reconciliation for flagship stores.

Languages

  • English Conversation

  • Swati Native

Hives