Retail Manager - Sales, Revenue Growth, Retail Store Operation, FMCG, Luxury Retail, Travel Retail, Duty Free Retail

Experience

  • Retail Manager - GCC

    at Regal Group

    August 2017 - at Present

    Dubayy

    • Achieved 100% YTD for 2017-2018 and 92% YTD for 2018-2019 • Cleared the highest aging stock worth AED 7 Million • Turned 4 non-breakeven stores into breakeven ones through revenue growth; consolidated operations by opening new stores/closing loss-making ones • Minimized operating expenses by 10% and employee cost by 20% • Hit the record by achieving AED 0.5 Million a day (Noos initiative) • Handled monthly turnover of AED 70 million across 4 countries (UAE, Oman, Qatar, KSA), creating brand value through customer engagement. Established a reputation of a market leader/trendsetter for the company • Trained 5 high-potential team members for succession planning • Streamlined supply chain through customer-centric approach • Automated 5 key business reports and optimized other processes • Presented 4 big consolidation ideas to improve bottom line/performance.

  • Area Manager

    at Landmark Group

    July 2012 - August 2017

    Dubayy

    • Broke the business record of achieving the highest sales per day, AED 26.31 Million • Hit AED 22 Million back-to-back sales per day • Turned 4 non-breakeven stores into breakeven ones (4 Emirates and 14 stores) • Exceeded targets by achieving YTD 102% (2015-16) • Delivered YTD 100% of target achievement (June 2015) • Handled monthly turnover of AED 123 Million across all Emirates except 2 • Led 12 stores to touching the ever highest single day sales • Led 10 stores to touching the ever highest single day sales in BTS • Drove sales and revenues through multiple initiatives such as Boost 1 & 2, Shukran, Hcap, Shrinkage/ Damages, Store return damages, Noos, etc.

  • Store Manager

    at Future Value Retail Ltd (Future Group – Big Bazaar), India

    February 2011 - May 2012

    Tiruppur - Tamil Nādu

     # 1 Tamil Nadu & Kerala w.r.t Fruits & Vegetables Target Vs Ach  # 2 in South India for cash collection w.r.t CSR activity – Power of One  # 2 in South India w.r.t GV sales, # 3 in TN & Kerala Region for Cooker Sales  # 1 Electronics across South India w.r.t Target Vs Ach till date.  Consistently scored above 98% in Store Mgmt Tool Platform w.r.t on time task completion  Implemented a process for Closely Watched Numbers tracking – 20:80 ratio  24% of income generated constantly towards monthly rental by SOH.  Handled four lines of business –Food/General Merchandise/Electronics/Fashion Apparel and 20 departments.  Headed a team of 130 including management staff and 26 contract laborers.  Store initiatives – Children’s festival (Overall business jump FTD – 56%) Fashion Show – (Over All business jump FTD – 7% & Contribution Increased from 17 % to 24%) MSB Btl activity (Monthly Saving Bazaar) - (Overall business jump FTD – 34%), Free eye checkup,

  • Store Manager

    at Mahindra Retail Pvt. Ltd., India

    April 2010 - January 2011

    Chennai - Tamil Nādu

     Played a pivotal role in ensuring that store standard operating procedures has been followed across the store, handled promotion in liaison with marketing and analyzed the post promotional sales and its impact.  Handled 11 departments, 8 CRE’s, 1 Asst. Store Manager & 1 Floor Manager, oversaw all aspects of the store operations from manpower to material, inventory and sales as well as ensuring all routine operations went on without any hassle.  Planned for and monitored employee development and training activities to achieve maximum performance, productivity, retention and satisfaction across the workforce in addition to performing all administrative tasks as and when required.

  • Store Manager

    at ITC Ltd., India

    July 2007 - September 2009

    Chennai - Tamil Nādu

     Generated 21% Growth in business compared to Previous Year (07-08) without an increase in Footfalls.  Played a vital role in saving of 30% in the allocated budget by doing cost cutting effectively.  Stood 3rd Pan India, for the highest number of Loyalty Club Enrolments.  Awarded “Best Store-Customer Service” in the Region (South)

  • Shop In Charge

    at Vodafone Essar South Ltd., India

    April 2006 - January 2007

    Chennai - Tamil Nādu

     Spearheaded 3 Hutch shops to an area of 800 sq. ft. of retail selling space, with complete visual merchandising and communicating feedback to the Marketing team.  Awarded “Best in Indica” (i.e. External Audit) for customer satisfaction & overall ambience in year - 2006

  • Fashion Consultant and Asst. Store Manager

    at Be: ™ (A Div. of Raymond Limited), India

    February 2004 - April 2006

    Bangalore Urban - Karnātaka

     Awarded as Best Manager for Sales Performance in venue sale in year 2005.  Distinction of initiating a direct marketing model to develop and enhance our current customer base, over achieved sales targets by 105% approx.  Conducted interviews, screened and selected 12 sales staff along with HR; successfully conducted Induction Training of 15 staff members in their KRA.

  • Customer Care Associate

    at Shoppers Stop Ltd

    June 2000 - October 2003

    Chennai - Tamil Nādu

    Started working a customer care associate

Education

  • Lead Advance Program (Certified by ILM UK)

    at Landmark Retail School

    2015 - 2017 (2 years) Dubayy

  • Leadership Development Program (Pace Workshop)

    at Landmark Retail School

    2012 - 2017 (5 years) Dubayy

  • B.Com

    at Commerce

    1997 - 2000 (3 years)

  • B.Com

    at University of Madras

    1997 - 2000 (3 years) Chennai - Tamil Nādu

Knowledge and keywords

Languages

  • Tamil Native

  • English Native

  • Hindi Elementary

Hives