Experience

  • CRM and Cloud Services Senior Consultant,

    at Innova IT

    September 2015 - at Present

    Provincia de Pichincha

    * Architecting and planning solutions based on Microsoft Dynamics CRM 2011, 2016, 365 for Customer Engagement and associated technologies like Office 365, Microsoft Power Apps and Servers Applications based on Microsoft Technology. * Providing senior functional and development Consulting Services in Projects related to Microsoft Dynamics CRM 2011, 2016, 365 for Customer Engagement and associated technologies like Office 365, Microsoft Power Apps and Servers Applications based on Microsoft Technology. * Providing functional and integration Consulting Services in Projects related to Microsoft Dynamics 365 for Talent * Planning and implementing solutions based on AWS * Providing Pre-Sales consulting services for projects related to Microsoft Dynamics CRM 2011, 2016, 365 for Customer Engagement and Amazon Web Services * Providing Post-Sales consulting services for support contracts related to Microsoft Dynamics CRM 2011, 2016, 365 for Customer Engagement and Amazon Web Services

  • Technology Coordinator

    at Colegio Menor San Francisco de Quito

    August 2005 - July 2015

    Provincia de Pichincha

    As Technology Coordinator my role involved management of IT Operations and projects at both campuses in order to support the strategic, academic and operational goals of the school and respond to stakeholders within the school as well as in the community. While responding directly to the school’s Director and as a member of the Technology Committee, my tasks included developing, controlling and executing the technology plan while managing the technology budget, ensuring to follow up on the school’s emphasis on acquiring cutting edge technology and platforms within the field of education. A core task as Manager of the IT department also included providing swift support to the staff and stakeholders.

  • Senior IT Support Coordinator

    at Microsoft Ecuador

    July 2001 - August 2005

    Provincia de Pichincha

    As Senior IT Support Engineer my tasks included providing support to the IT Operations of Microsoft’s offices in Ecuador, planning and executing the Operational Budget for Microsoft IT for the Andean Region, as well as providing external Microsoft Ecuador customers with information, presentations and other materials. In my role I reported directly to the IT Regional Site Manager for the Andean Region

  • Network Administrator and Microsoft Support Technician

    at Servimercadir Cia. Ltda

    June 1999 - June 2001

    Provincia de Pichincha

    My role included the administration of the network and providing first line sales and technical support through the Microsoft Ecuador call center.

Education

  • R Programming

    at Johns Hopkins University (Coursera)

    2019 - at Present (1 year)

  • Agile Meets Design Thinking

    at University of Virginia (Coursera)

    2019 - at Present (1 year)

  • Amazon Web Services Business Professional Online

    at Amazon

    2018 - at Present (2 years)

  • Internet and Computing Core Certification (IC3) GS4

    at Certiport

    2015 - at Present (5 years)

  • Foundations of Business Strategy

    at University of Virginia (Coursera)

    2014 - at Present (6 years)

  • ITIL® Foundation Certificate in IT Service Management

    at Axelos Global Best

    2014 - at Present (6 years)

  • Microsoft Office User Specialist – Excel

    at Microsoft

    2011 - at Present (9 years)

  • Project Management Professional

    at PMI

    2004 - 2009 (5 years)

  • Computer Systems Engineer

    at Escuela Politécnica Nacional

    1992 - 2001 (9 years) Provincia de Pichincha

Languages

  • English Conversation

Hives