Experience

  • Digital Product Development Manager

    at Tigo El Salvador

    July 2014 - May 2019

    Departamento de San Salvador

    Digital products development and improvements for Mobile Financial Services (FinTech), Mobile, Home and B2B units, through detection of innovation opportunities towards the achievement of commercial strategies. Implementation of digital software architecture requirements, as well as designing SOAP and REST APIs according TM-Forum standard, Digital Channels (Apps, Webbaps, Chat Bot) with HTML5, CSS3, Node.JS, REACT, Ionic, Angular, J2EE, Cassandra among other current technologies, using digital tools like Jira, Slack, Jenkins, Github, Docker, etc. and methodologies like Scrum and Devops. Main Achievements: • Digital Roadmap execution 100% (2018) • Loan product collections method development with bad debt reduction from 8% to 4.5% • KPI $14MM Tigo Shop profits (105% compliance) • Credit / Debit card payment gateway implementation $0 - $300K in 4 months • CAPEX Budget execution 100% ($2.06MM) (2017 and 2018)

  • Business Applications Support Chief

    at Tigo El Salvador

    April 2012 - June 2014

    Departamento de San Salvador

    Administration of business applications support working group. Planning for Business applications (Transactions per client, purchases per hour, TPS). Implementation of systems and platforms integrations projects and managing relation between commercial managers and IT Support to implement changes and products. Main Achievements: • Availability Service for critical apps 99%. • Change and incident management flows implementation

  • Billing Support Engineer

    at Tigo El Salvador

    June 2011 - March 2012

    Departamento de San Salvador

    Systems Administrator of AS400, Linux, Oracle, Siebel, SQL Server, among other technologies, alarm and threshold implementation for fault determination, either of systems or of business. Training of front-line engineers, for problem identification and solution in applications and systems. Main Achievements: • Create more than 60% application alerts. • Successful implementation of projects: AS400 upgrade and Oracle ERP implementation.

  • Banco HSBC Salvadoreño

    at Analista de Proyectos IT

    November 2009 - May 2011

    Departamento de San Salvador

    Analista de Proyectos IT en el Departamento de PCLAN & Support de la Gerencia de Informática del Banco HSBC. Encargado de crear, analizar, ejecutar, implementar y supervisar proyectos concernientes a estaciones de trabajo del banco y servidores de sucursales, cajeros automáticos, kioscos, ticketeras, entre otros.

Education

  • Design Thinking

    at Universidad Católica de Chile

    2016 - 2016 (1 year) Departamento de San Salvador

  • Agile SCRUM-based Development Methodology

    at Universidad Don Bosco

    2015 - 2015 (1 year) Departamento de San Salvador

  • Maestria de Gestión de Calidad

    at Universidad Don Bosco

    2011 - 2013 (2 years) Departamento de San Salvador

  • Diplomado Alta Dirección Arquitectura Empresarial

    at Pontificia Universidad Javeriana de Colombia

    2012 - 2012 (1 year) Departamento de San Salvador

  • Ingeniería de Sistemas Informáticos

    at Universidad de El Salvador

    2004 - 2009 (5 years) Departamento de San Salvador

Languages

  • Spanish Native

  • English Negotiation

  • Portuguese Elementary

Hives