Experience

  • Support Analyst

    at LEO Pharma/Volvo(Göteborg)

    January 2019 - December 2019

    Region Hovedstaden

    Providing 1st/2nd level support. Create tickets using service now. Receiving calls/chat/mails and guide the end-users. Provide them required information,install new softwares/drivers/printers. Changing setting of (PowerShell)network/vpn. Admin control using active Directory and Microsoft Identity Manager. Supporting Cloud base applications(O365). Supporting Standard/Un-Standard Software, Guiding, helping Users .Documentation of all the cases.

Education

  • Bachelor Software Engineer

    at Högskola Kristianstad

    2012 - 2016 (4 years) Skåne Län

Knowledge and keywords

Hives