Experience

  • Team lead, contact centre

    at wemy industries limited

    October 2019 - at Present

    Lagos State

    Efficiently supervise the day to day operation of the in-house Contact Centre team and ensure that the immediate operational needs of staff and customers are properly addressed. Also creating opportunities to improve revenue generating activities as well as improve operational efficiencies within the department etc.

  • Customer service/sales agent

    at Access Bank

    May 2016 - September 2019

    Lagos State

    I am involved in planning and analyzing campaigns, building prospects and contacting them via telephone, emails and social media and also in person about relevant opportunities, in addition to engaging with and managing complaints to ensure it is resolved.

  • Secretary/Executive assistant

    at Olivesfield schools

    October 2009 - October 2010

    Lagos State

    • Devising and maintaining office, systems, including data management and filing. • Screening phone calls, enquiries and requests; and handling them when appropriate • Organizing and maintaining diaries and making appointments • Dealing with incoming mails often corresponding on behalf of the School • Carrying background research and presenting findings • Producing documents, briefing papers, reports and presentations

Education

  • b.sc

    at osun state university

    2010 - 2014 (4 years) Osun State

  • diploma

    at vartline computer school

    2009 - 2010 (1 year) Lagos State

Languages

  • Igbo Negotiation

  • Yoruba Elementary

Hives