Team lead, contact centre
at wemy industries limited
October 2019 - at Present
Efficiently supervise the day to day operation of the in-house Contact Centre team and ensure that the immediate operational needs of staff and customers are properly addressed. Also creating opportunities to improve revenue generating activities as well as improve operational efficiencies within the department etc.
Customer service/sales agent
at Access Bank
May 2016 - September 2019
I am involved in planning and analyzing campaigns, building prospects and contacting them via telephone, emails and social media and also in person about relevant opportunities, in addition to engaging with and managing complaints to ensure it is resolved.
at Olivesfield schools
October 2009 - October 2010
• Devising and maintaining office, systems, including data management and filing. • Screening phone calls, enquiries and requests; and handling them when appropriate • Organizing and maintaining diaries and making appointments • Dealing with incoming mails often corresponding on behalf of the School • Carrying background research and presenting findings • Producing documents, briefing papers, reports and presentations
at osun state university
2010 - 2014 (4 years) Osun State
at vartline computer school
2009 - 2010 (1 year) Lagos State