GASCO December 2013 - at PresentDiagnosis of desktop applications, networking and infrastructure
Experience of supporting a wide and varied client base.
Maintaining a log of all problems detected and system backups.
Responsible for maintaining backups and for project work such
as new builds.
Travelling to client sites to help with installs, deployment, and
Provide administrative functions such as equipment inventory
support and ordering, IT audit requests.
Answers, evaluates, and prioritizes incoming Help Desk calls
based on IT Service Level Agreements (SLA).
Training new employees. Assist the training team.
Tracks and reports physical movement of stationary End-User
Provide site and users with all types of information technology
assistance necessary to perform the work efficiently.
Responsible for resolving issues with printers, multi function
devices, workstations, laptops, mobile devices.
Providing 1st/2nd line support to users.
Birla Institute Of Technology
2007 - 2011
(4 years) Ra’s al Khaymah