A professional with more than 8 years of experience. A dominating individual possessed with strong interpersonal skills. Proficient in handling Administration, HR and Customer Service departments.
Client Relationship Executive-HR
at Professional Employers Private Limited
October 2017 - at Present
Professional Employers Private Limited (People) is a creative employee outsourcing company, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration, through conceptualization, to the realization of design or project delivery in the built and natural environments. Below mentioned the duties I have performed. • To process the input for Payroll on a monthly basis • Coordinating and managing data for outsourced employees • Actively sourcing a suitable candidate for the open client requirement • Handling the clients’ recruitment needs also responsible for managing it. • Source potential candidates from various online channels (e.g. social media and professional platforms like LinkedIn, Indeed
Front Office and Administrative Assistant (Part Time)
at Abrar Traders
November 2014 - December 2016
• Greet clients/suppliers/visitors in a professional and friendly manner • Purchase, receive and store the office supplies ensuring that basic supplies are always available • Update and ensure the accuracy of the organization's databases • Provide secretarial and administrative support to management and other staff • Make travel, meeting and other arrangements for staff • Organize and supervise other office activities (renovations, event planning etc.) • Answer and direct phone calls • Act as the point of contact for internal and external clients • Provide general support to visitors
Customer Service Officer
August 2013 - December 2016
Working as a part of the back-end support team, I am performing mention blow tasks, • Analyzing different complaints (GPRS/ 3G Network, Adjustment, and Billing) of postpaid and prepaid customers & providing end to end resolution. • Troubleshooting and update logs with the progress of the solution • Power Tool and Value added services Troubleshooting • Following quality rules while resolving the ticket and calling the customer. • Handling all tickets timorously within as per TAT with clients. • Deal directly with customers either by telephone or electronically, Web chat. • Obtain and evaluate all relevant information to handle product and service inquiries. • Communicate and coordinate with internal departments • Follow up on customer interactions
Intern/Assistant Training Officer
at Center for Management Development
November 2009 - November 2010
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. • Contact to clients, TNA Survey, Invoicing, Feedback evaluation • Execution of outbound programs, Database update OR Enrich the client database • Finalize the calendar year for Training. • Develop and organize training manuals, multimedia and other educational materials. • Analyze training needs to develop new training programs or modify and improve existing programs.
Asst. Admin cum HR Officer
at Pak Friends Enterprises
January 2008 - January 2009
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. • Serve as a link between management and employees by handling questions, • Conduct exit interviews to identify reasons for employee termination. • Develop, administer and evaluate applicant tests. • Contract with vendors to provide employee services, such as food service, transportation, or relocation service. • Provide office orientation for new employees. • Setup and coordinate meetings and conferences. • Coordinate with hiring managers to identify staffing needs • Maintains efficient management of employee files and records by ensuring accuracy and retaining a high level of confidentiality • Perform other related duties as required.
at The University of Lahore
2009 - 2012 (3 years) Punjab
Professional Employers Private Limited (People) is a creative employee outsourcing company, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration, through conceptualization, to realization of design or project delivery in the built and natural environments
I have more than two years of experience in Administration and customer services. I have performed these two responsibilities very well.
Knowledge and keywords