Experience

  • ICT Business Analyst (General)

    at Fiat Chrysler Automobiles (FCA)

    October 2017 - at Present

    Gauteng

    IT User administration General IT problem investigation and resolution Interface related investigations and resolutions Dealer application support User training Facilitate the design of a business solutions Prepare Business Requirements for new system development Consult and interact with users to obtain business requirements Business process optimisation User Acceptance Testing and implementation support and post go-live support Project Coordination and management Facilitate change management Management reporting 3rd party supplier management Coordinate local and offshore technical teams during and post implementation

  • IT CRM Business Analyst

    at Highveld – Contracted to Mercedes-Benz South Africa

    June 2014 - September 2017

    Gauteng

    To manage CRM business requirements (Marketing and call centre departments) Requirements gathering and documentation Business process optimisation Business process advisory (Marketing and call centre departments) Maintenance and implementation of enhancements and projects, relating to CRM and customer requirements Coordinate local and offshore technical teams during and post implementation User Acceptance Testing, implementation support & Post go live support SAP CRM User support 1st and 2nd level (Including user administration, incident investigation and resolution) Deliver report requirement specification documents

  • IT Applications Specialist: CRM and Marketing

    at Highveld – Contracted to BMW South Africa

    March 2014 - May 2014

    Gauteng

    Design and document business solutions and processes Consolidate User requirements documents for developers Application testing and approval Business user support (2nd level) Deliver report requirement specification documents

  • CRM Database Manager: Marketing Department

    at 4. BMW South Africa

    March 2011 - April 2013

    Gauteng

    Manage CRM database – Business Owner Manage the Retail and CRM application (FocusPro) for Head office and dealerships in Southern Africa Extract/Segment/Cleanse all campaign data for BMW Group campaigns Design and distribute reports and analysis of customer data for BMW Group departments and Dealer network Provide post campaign reporting Retail and CRM application training for internal stakeholders and Dealer network Oversee the data validation process for Sales and Aftersales data Planning and monitoring of CRM data budget 3rd party supplier management

  • Junior Project Manager: Applications Sales & Marketing

    at 5. BMW South Africa

    February 2009 - February 2011

    Gauteng

    Prioritisation, planning, investigation and implementation of IT projects and requested maintenance tasks Consolidate and document User requirements for developers User Acceptance Testing Change management, systems training, handover and support Project Coordination Post Go-Live User support (1st and 2nd level)

  • IT Applications Graduate

    at BMW South Africa

    February 2008 - January 2009

    Gauteng

    Successful completion of the Deloitte Graduate Academy (Business Consulting Practice) ABAP Programming – Report writing System and Business Analysis (Mainly User requirements gathering, user manuals and User acceptance testing)

Education

  • BBA in Marketing Management

    at IMM Graduate School of Marketing

    2016 - at Present (4 years)

  • Customer Relationship Management

    at UNISA

    2016 - 2016 (1 year)

  • Principles of Professional Business Analysis

    at Faculty Training Institute

    2013 - 2013 (1 year) Gauteng

  • Business Finance & Budget Control

    at CORPRO

    2012 - 2012 (1 year) Gauteng

  • BMW New Manager’s Programme

    at Wits Business School

    2011 - 2011 (1 year) Gauteng

  • BMW New Manager’s Programme

    at Wits Business School

    2011 - 2011 (1 year) Gauteng

  • Project Management – Fundamentals

    at CORPRO

    2010 - 2010 (1 year) Gauteng

  • Business Consulting Practice

    at Deloitte Graduate Academy

    2008 - 2008 (1 year)

  • Initial Skills Programme

    at Deloitte Graduate Academy

    2008 - 2008 (1 year) Gauteng

  • Basics of Project Management

    at University of South Africa

    2007 - 2007 (1 year)

  • BCom Informatics

    at University Of Pretoria

    2002 - 2006 (4 years) Gauteng

  • Grade 12

    at St Patrick’s College (CBC)

    1997 - 2001 (4 years) Province of Northern Cape

Languages

  • Tswana Native

  • English Conversation

Hives