• Operations Service Manager

    at Philips

    April 2018 - at Present


    Management of a team of 70 Field Service Engineers doing the installation, preventive and corrective maintenance of Philips machines in hospitals for Belgium and Luxembourg. • Drastically decreased overtime consumption by 50% (5000 hours) by creating new time registration guidelines and get it accepted by the Unions (This problem had existed for over 10 years) • Decreased cost of parts of 16% by actively monitoring and implementing new controls before ordering • Managed the Gross margin for a 26 million € budget • Represent the biggest group of Health Systems in the discussions with the Unions • Raised the brand recognition through raising the quality of our Customer Service Offering and reporting • Health & Safety Officer for the Customer Service Department • Acquired an extent network in the health care industry in Belgium and Luxembourg


  • Marketing Management

    at EPHEC

    1994 - 1997 (3 years) Bruxelles-Capitale


  • French Native

  • English Negotiation

  • Dutch Negotiation