Experience

  • Business Area Manager

    at Ikea Group

    September 2015 - at Present

    Walloon Region

    Manage sales (KPIs: best product mix – profitability – product availability) - Manage the area’s sales team (12 pers.) - Provide trainings: Ikea services, Ikea CRM - Lead improvement projects (cross-functional areas – better customer focus / cost optimisation) - Process creation and standardisation

  • Senior consultant

    at Copernic Advisers

    September 2010 - June 2014

    Moskva

    - Assessing and reorganising commercial teams - Competence profile definition according to clients’ needs - Plan and manage sales & projects (KPIs: personnel utilisation – project margin – new clients) - Manage consultants team (5 pers.) - Define and provide training – Follow up regular

  • Account Manager Team lead

    at RM Services LLT

    January 2010 - August 2010

    Moskva

    - Manage sales (KPIs: new accounts growth, revenue per consultant) - Responsible for the accounts management - Set up & manage commercial team (Marketing, Account Managers, Back-office - 32 pers.) - Consult businesses (retail, banks, insurance, plants, horeca) on sales optimisation and multichannel sales

  • General manager

    at Europ'Assur sprl

    October 1991 - November 2007

    Walloon Region

    - Develop and manage 2000+ clients’ portfolio from scratch (public sector, plants, business, private clients) - Implement core business processes (sales planning, product innovation, customer service) - Set up and manage the team (Sales, Account Managers and Back-office - 18 pers.) - Develop new investment products for specific customer needs - Provide trainings: company’s services, products, values and culture

Education

  • MBA

    at Open University Business School

    2005 - 2009 (4 years)

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