Experience

  • Traning Instructor

    at Amadeus

    February 2013 - May 2018

    Region Hovedstaden

    As an training instructor at Amadeus Scandinavia I delivered training in all functions in the Amadeus GDS system, to travel agents in Denmark with the purpose to develop people skills and efficiency in the system. Learning process was delivered both in classroom, by online webinar and designed courses. I´m familiar with ALTEA used by airports to check-in, announcement for a large a people and I speak Spanish fluent.

  • Senior travel consultant

    at Carlson Wagonlit CWT

    May 2009 - October 2013

    Region Hovedstaden

    Working "implant" for a very large customer of Carlson Wagonlit to handle their travels. Corporation name: FLSmidth. Working in Amadeus systems with reservations for air, car and hotels. The job required very high coordination and communications skills. Expert in the AMADEUS GDS system. and on daily basis coordination with airports in different matter.

  • Travel consultant

    at HRG Nordic

    February 2006 - June 2009

    Region Hovedstaden

    Inplant at FLSmidth to coordinate travels for all engineers.

  • Quality & Control assistent

    at IBERIA

    January 2006 - November 2006

    Region Hovedstaden

    Based in Copenhagen airport I worked part time with quality and control duties, for Iberia in Madrid. Approached the handling company "Copenhagen Air Services", I checked their Service Level Agreement "SLA" contract, interviewed the arriving passenger, recorded time of check in and cargo luggage arrivel

  • Trafic Agent

    at IBERIA

    April 2003 - August 2006

    Region Hovedstaden

    Trafic Agent at Iberia Copenhagen Airport. Responsable for turn around Iberia daily flight - coordinating arrivel and departure for assistant by arrivel. Coordinating with the check in for passenger and baggage, ticket, changes. Furthermore I made all the announcement for flights and in the ticket office, issuing of ticket, budget and the cashflow.

  • Agent service and groups

    at IBERIA

    March 2001 - May 2003

    Region Hovedstaden

    Worked as a Agent service with duties as helpdesk for all travel agencies in Scandinavia and for groups, on Iberia flights.

  • Ticket office Agent

    at Icelandair

    January 1999 - March 2001

    Region Hovedstaden

    Working at Icelanair ticket office in Copenhagen Airport selling air ticket, coordinated with airport staff at SAS and the Airport Manager for Icelandair for the 4 daily flights, to Iceland.

  • Passenger Assistent

    at Copenhagen Air Services

    August 1996 - October 1998

    Region Hovedstaden

    Working in the check-in, gates nd the lounge for the British Airways and Iberia group.

Education

  • modul in Coach & conflict

    at 100

    2019 - 2019 (1 year) Region Hovedstaden

Hives